Thomas Thayer Email & Phone Number

Worcester, MA, US

• Develop and lead business strategy and OKR alignment activities for the Global Transportation and Logistics team and the Operations Intelligence team
• Guide teams through prioritization activities across both functional and enterprise-level bodies of work, ensuring that key priorities align to team and enterprise OKRs
• Collaborate with SVP, VP, and Senior Director Leaders to ensure cross functional teams align initiatives and timing, including developing a routine structure to identify, address, and mitigate risk to project timelines.

Burlington County, New Jersey, United States

• Opened a new direct-to-guest shipping warehouse of 500+ employees, including the creation of training and staffing plans to expedite the ramp plan for the building.
• Develop and adapt standard operating procedures ensuring adherence to all regulatory expectations while also prioritizing safety and quality
• Interviews, on-boards and trains operations managers, specialty warehouse workers and support managers
• Work closely with multiple cross-functional teams at all levels of the company to quickly ramp into a subject matter expert
• Lead team through root cause/problem solving processes and continuous improvement activities
• Able to meet or exceed productivity expectations every week since the team entered run-state in January of 2020

Amsterdam NY

• Piloting the first Quality Team in a Regional Distribution Center including creating training, and on-boarding twelve employees focused on proactive auditing and utilizing Six Sigma practices to improve process.
• Lead team through implementation and testing of new unit-level replenishment with a goal of both reducing store back rooms and reducing out of stocks.
• Analyze data to determine performance for new replenishment method and derive action plans to improve in multiple performance factors.
• Partner closely with HQ teams to ensure new process creation, testing and implementation meet deadlines and performance goals
• Design, test and implement standard operating procedures and training plans for multiple processes.
• Worked to increase accuracy by more than 85% to consistently perform at 99.8% accuracy or better through the use of process enhancements and proactive audits.

Amsterdam, NY

• Implement lean and Six Sigma processes to reduce defects throughout building processes.
• Assisted in the implementation of pilot processes delivered by headquarters teams and developed standard operating procedures for multiple practices.
• Analyze data and perform observations to root-cause opportunities and improve current processes by introducing new routines to minimize errors.
• Developed detailed and thorough business cases for all new processes to be presented to senior management during weekly quality reviews.
• Trained a team of 15 inventory management specialists to act as the quality team, focusing on root-causing defects, auditing processes and collecting data.

• Led a warehouse staff of 50 in the company’s largest distribution facility in the U.S.
• Oversaw product shelving, order picking, and motivated the team to achieve distribution goals and budgets.
• Responsible for on-boarding/training of both Operations Managers and Summer Interns.
• Achieved $65K+ savings to the budget, exceeding other shifts in the department.
• Led team to 1,000+ days without a safety incident.
• Trained as a support Operations Manager, learning multiple departments including Engineering and Facilities and Production Controller

Bachelor Of Science (B.S.), Mechanical Engineering

Activities and Societies: - Member of Phalanx Honor Society - Founding Member and Officer of weR: The Spirit of Rensselaer Society - Relay.

Certificate Program, Lean/Six Sigma, A

I have taken multiple courses through Villanova's Online Certificate program focusing on lean and Six Sigma concepts and tools.