Thomas Thrams Email & Phone Number

Houston, Texas, Us

Optimize and quality assure the Payroll Based Journal Export by updating code and documentation to meet government and company requirements.Collaborate with team members in maintaining and solving a queue of bugs reported by clients.Develop and deliver qualities fixes in timely manners including emergency repairs.Install new software versions and upgrade customer code and documentation to latest release.Write and maintain documentation differentiating two versions of code and provide code documents to clients.Evaluate client code for bugs and weaknesses using approved troubleshooting methods and create quality documentation showing troubleshooting processes.Manage technological issues for assigned projects, increasing client satisfaction ratings.Conduct software development initiatives as subject matter expert and primary point-of-contact for project management staff.Work in partnership with project managers, developers, quality assurance and clients to resolve technical issues.Assist and mentor junior software engineers, teaching skills in (area of expertise) and working to improve overall team performance.Update job knowledge by studying new tools and programming techniques offered by Symplr.

Whitewater, Wi, Us

• Developed a Wiki page for the College of Education • Update offices website • Manning a helpdesk by providing assistance to students both on the phone and walk-ins• Customer service • Provided answerers to college related questions.• Worked independently and on a team• Clerical work, filling, entering information, and copying

Developed a Wiki page for the College of Education Update offices website Manning a helpdesk by providing assistance to students both on the phone and walk-insCustomer service Provided answerers to college related questions.Worked independently and on a teamClerical work, filling, entering information, and copying

Bentonville, Arkansas, Us

• Provided excellent customer service • Provided answerers to store related questions

Us

Cleaned the press and press roomTook newspapers off the pressAssisted the press men as needed.

Us

Created an Excel database that contained a list of advertisers by sales representativesDatabase was searchable by sales representativesClerical work including creating past due bill letters.Preparing sales packets and letters to the advertisers. Responsible for keeping prospect list for special sections current. Worked directly under the Advertising Manager.

Provided excellent customer service Had a positive attitude while providing my services.

Bachelor Of Business Administration (Bba), Management Of Computer Systems

Education record

Bachelor Of Business Administration Degree, Management Of Computer Systems; Information Technology Infrastructure