Thomas Tran Email & Phone Number

Alma, CO, US

Manage and create technical internal and client documentation for a managed hosting team primarily focused on cloud-based solutions for existing businesses and agencies.

- Manage the implementation, maintenance, enhancement, and support of software systems owned by the Office of Research Information Systems. - Consult with stakeholders to gather and define requirements. - Configure and implement new systems/enhance existing systems- Prepare reports to enhance strategic business decisions

University Park, Pennsylvania, United States

• Collaborate with other IT teams to develop and implement process improvements and best practices
• Participate in testing and implementation of new IT systems and applications for research administration
• Maintain accurate documentation of IT procedures, policies, and best practices related to research administration
• Provide technical support to researchers, including troubleshooting software and hardware issues and resolving technical problems

• Collected and analyzed data related to mining operations, such as production levels, waste disposal methods, and water usage
• Collaborated with other government agencies such as the EPA and MSHA to ensure coordinated and effective enforcement of regulations
• Prepared reports detailing findings from inspections and investigations, including any violations and recommended corrective action

State College, Pennsylvania, United States

• Monitored and analyzed sales data to identify trends and adjust sales strategies as needed
• Developed and execute sales strategies to increase revenue and profitability
• Hired and train new sales associates, and conduct performance reviews and coaching sessions with existing staff
• Fostered a positive work environment, promoting teamwork, open communication, and a culture of excellence

Reading, Pennsylvania Area

• Supervised and delegated duties to employees that led to the safety of personnel and sensitive equipment
• Coordinated efforts with supervisors and other team leaders in planning and development of problem resolution
• Maintained security clearance to use sensitive military radiocommunications and operational systems
• Operated effective GPS, radio, and computer communications during high stress situations and scenarios

Petersburg, Pennsylvania

Handled point of sale cash and credit transactions between clients and company Provided first point of contact to ensure customer satisfaction, retain customers, and build relationshipsCollaborated with other attendants to maximize efficiency and address complicationsMaintained transaction, communications, and data records for supervisory staff

University Park, Pennsylvania, United States

Compiled 2017 unconventional natural gas production and waste reports for all Pennsylvania countiesAnalyzed monthly natural gas wastewater production method to calculate disposal categories Categorized 2010 to 2018 Pennsylvania Marcellus well violations to build temporal profileExamined relationships between Pennsylvania Marcellus policy and Marcellus.