Thomas Tran Email & Phone Number

Houston, Texas, United States

- Proficiently troubleshoot and resolve software deployment and licensing issues within AspenTech's proprietary software, utilizing a comprehensive understanding of networking, desktop systems, SQL, and various technologies.- Maintain a high SLA rating by meticulously tracking and managing customer incidents through Salesforce CRM.- Employ diverse communication channels such as phone, chat, web-conferencing, and email interactions to effectively engage with customers.- Take… Show more - Proficiently troubleshoot and resolve software deployment and licensing issues within AspenTech's proprietary software, utilizing a comprehensive understanding of networking, desktop systems, SQL, and various technologies.- Maintain a high SLA rating by meticulously tracking and managing customer incidents through Salesforce CRM.- Employ diverse communication channels such as phone, chat, web-conferencing, and email interactions to effectively engage with customers.- Take ownership of escalated customer issues, leading cross-functional efforts within AspenTech to ensure swift resolution.- Spearheaded improvements to AspenTech's licensing and installation processes by gathering and incorporating feedback from both internal colleagues and customers, and effectively relaying that feedback to the development team, resulting in heightened satisfaction levels.- Contribute to AspenTech's knowledgebase by authoring technical white papers for publication.- Maintained AspenTech's software training programs by developing and updating various cloud images, ensuring training materials remain current and effective for users.- Acknowledged by upper management for spearheading onboarding initiatives in the NORAM Region.- Commended by the sales team for consistently providing invaluable assistance during teleconference sales calls, resulting in increased sales figures and bolstered client engagement.- Received accolades from upper management for demonstrating exceptional leadership and expertise as the primary point of contact for addressing issues within one of AspenTech’s premier customer accounts, contributing to sustained client satisfaction and retention. Show less

Houston, Texas, United States

Pasadena, Texas

- Leveraged the SolarWinds ticketing system to efficiently manage support tickets, meticulously analyzing issues and delivering comprehensive troubleshooting steps to swiftly resolve technical challenges.- Utilized the Lawson ERP system with precision to conduct thorough inventory checks for technology systems, ensuring accurate tracking of assets and facilitating seamless management of purchase orders for new inventory.- Played a key role in the conceptualization, creation, and… Show more - Leveraged the SolarWinds ticketing system to efficiently manage support tickets, meticulously analyzing issues and delivering comprehensive troubleshooting steps to swiftly resolve technical challenges.- Utilized the Lawson ERP system with precision to conduct thorough inventory checks for technology systems, ensuring accurate tracking of assets and facilitating seamless management of purchase orders for new inventory.- Played a key role in the conceptualization, creation, and integration of innovative technology systems, contributing valuable insights and expertise to enhance operational efficiency and meet organizational objectives.- Provided comprehensive support for all district technology systems, offering expert assistance at both the campus/departmental level and district-wide, ensuring optimal functionality and performance for all users. Show less

Sugar Land, Texas, United States

- Ensure a consistent customer-focused presence on the sales floor to promptly address inquiries and meet their needs.- Contribute to the aesthetic appeal and functionality of the sales floor through meticulous maintenance and organization of merchandise.- Deliver expert tennis stringing services, meticulously tending to customers' racquets to optimize performance.- Spearhead the development and upkeep of the business's online presence, overseeing website maintenance and managing… Show more - Ensure a consistent customer-focused presence on the sales floor to promptly address inquiries and meet their needs.- Contribute to the aesthetic appeal and functionality of the sales floor through meticulous maintenance and organization of merchandise.- Deliver expert tennis stringing services, meticulously tending to customers' racquets to optimize performance.- Spearhead the development and upkeep of the business's online presence, overseeing website maintenance and managing engaging content across social media platforms. Show less

Bachelor’S Degree, Management Information Systems, General

Bachelor’S Degree, Computer Information Systems

Activities and Societies: Vietnamese Students Association