Thomas Trejo Email & Phone Number

• Use strategic thinking and historical data to make skilling changes for homedepot.com virtual agents. • Analysis of service level and staffing data to predict when to offer strategic voluntary time off resulted in ~$18 million in savings in 2023. • Collaborate with supervisors, managers, and outsourcers to track associate attendance data for attrition and forecasting purposes.

Kennesaw, Georgia, United States

• Guided customers through their online shopping experience helping them navigate through the HD websites via chat sessions. • Effectively & routinely balanced multiple customers, with detailed product and service knowledge and recommendations. • Kept customers informed on order status, cost-effectively reconciled errors, and followed up to ensure all customer needs were fulfilled.

Lithia Springs, Georgia, United States

• Built trust and professional relationships with customers by actively listening to their problems and providing appropriate solutions. • Assisted customers by telephone or in-person with products or services, entered orders, and obtained details of complaints.• Three-time “Best Sales Associate of the Month” and seven Homer Awards received for outstanding customer service and conveying the company's core values.

Mableton, Georgia, United States

• Performed cash transactions quickly and accurately. • Ensured merchandise and inventory were stocked and kept a clean store environment.• Took necessary steps to meet customers’ needs and provide excellent service in a fast-paced environment.

Lithia Springs, Georgia, United States

• Ensured exceeding customers’ needs and resolving food or service issues effectively.• Communicated clearly and effectively with co-workers and managers.• Maintained a safe and sanitized restaurant environment.