Thomas Turney Email & Phone Number

Lehi, Utah, United States

• Designed, deployed, and managed scalable, secure, and reliable infrastructure on Microsoft Azure Cloud, including virtual machines, networking, storage, and identity management solutions.• Planned and managed the migration of applications and services from on-premises environments to the Azure cloud, ensuring minimal downtime and smooth transitions.• Implemented and managed security controls in Azure, including identity management, role-based access control (RBAC), conditional access, and privileged identity management (PIM) to ensure compliance with industry standards and organizational policies.• Collaborated with development, operations, and security teams to deliver cloud-based solutions that supported business needs and enhanced operational efficiency.• Wrote and maintained clear documentation for cloud architectures, configurations, and procedures, and provided reports on cloud infrastructure performance and cost optimization strategies.• Provided expert-level support for cloud infrastructure, assisting with troubleshooting, resolving escalated issues, and ensuring timely incident response.• Researched, planned and executed successful technology implementations, including Mimecast, Microsoft Intune, and Crowdsrtike.

Greater Salt Lake City Area

• Supervised, mentored, and developed a team of IT professionals, ensuring that tasks were completed on time and met organizational standards. Managed workloads, conducted performance reviews, and supported career growth for team members.• Oversaw the daily management and support of IT systems, networks, hardware, and software, ensuring high availability, security, and performance. Ensured all IT issues were handled promptly and efficiently.• Provided escalated technical support to staff across the organization. Troubleshot and resolved IT-related issues, including hardware, software, network connectivity, and user access issues.• Lead IT projects, from initiation through to completion, ensuring that projects were delivered on time, within scope, and within budget. Collaborated with teams across the organization to define project goals and deliverables.• Planned and performed regular maintenance and monitoring of IT systems, including servers, workstations, network infrastructure, and cloud environments, to prevent downtime and security incidents.• Worked closely with other departments to understand their technology needs and develop IT solutions to meet business goals. Provided training and guidance to non-technical staff to improve their use of technology.

Riverton, Ut

• Installed, configured, and maintained servers, workstations, and network infrastructure (including routers, switches, and firewalls) for clients across a variety of industries.• Managed cloud-based environments (e.g., Office 365, G-Suite) including virtual machines, storage, and cloud security, ensuring high availability and performance.• Implemented and managed security protocols, including firewalls, antivirus, encryption, and backup systems to safeguard client data. Regularly tested backup systems and disaster recovery procedures.• Proactively monitored IT systems and networks for performance, availability, and potential issues. Provided timely resolution to system outages, performance degradation, and network issues.• Provided tier 1-3 support to clients, responding to and resolving service requests related to system configurations, network issues, server performance, and other technical challenges

Greater Salt Lake City Area

Installed, configured, and maintained servers, workstations, and network infrastructure (including routers, switches, and firewalls) for multiple clients.Managed cloud-based environments (e.g., Microsoft Azure, Office 365) including virtual machines, storage, and cloud security, ensuring high availability and performance.Implemented and managed security protocols, including firewalls, antivirus, encryption, and backup systems to safeguard client data. Regularly tested backup systems and disaster recovery procedures.Proactively monitored IT systems and networks for performance, availability, and potential issues. Provided timely resolution to system outages, performance degradation, and network issues.Provided tier 1-3 support to clients, responding to and resolving service requests related to system configurations, network issues, server performance, and other technical challenges.

Greater Salt Lake City Area

Provide tier 2 support for Dell XPS computing systems, including both software and hardware support.

Greater Salt Lake City Area

Support client workstations, printers, laptops and mobile devices. Manage user accounts across multiple systems and coordinate with specialist teams for advanced support. Provide tier 2 support and training for tier 1 support technicians. Launch new client help desks and provide documentation and training for support technicians.

General Studies, General Studies, 4.0

Diploma

Computer Programming