Thomas Urban Email and Phone Number

As an IT Operations Lead at allnex, I am responsible for managing and optimizing the IT service delivery and support across Germany, Latvia, and Norway. With over 10 years of experience in the IT field, I have developed strong skills in ITIL Service Operations, Technical Support, and IT Service Management. I have also gained valuable experience in working with diverse and cross-functional teams, solving complex IT issues, and implementing best practices and standards. My core competencies include service level management, incident management, problem management, and change management. I am passionate about delivering high-quality IT services that meet the needs and expectations of the business and the customers. I am also committed to continuous learning and improvement, as well as fostering a culture of collaboration and innovation within the IT organization. I enjoy working at allnex, a global leader in industrial coating resins, because I share its vision of creating sustainable and durable solutions for a better tomorrow.