Managed and maintained 10 different applications by preforming upgrades, troubleshooting high level problems, and keeping system health pristine for the business.Project managed onboarding of new cloud and server-based applications.Configured and tested system changes in QA and UAT before promotion to Production environment.Prepared and reviewed functional specification documents, evaluated project planning, and moderated full life cycle testing and data migration.Upgraded Spotfire version 11.4 to 12.0.3Experience with, but not limited to: SQL Database, Spotfire, K2/Nintex, Wellview, Wellmaster, Aries, ABBYY (OCR), and SAP Learning Administration.

Using Cherwell Ticketing software; initiate, resolve, and document customer incidents in a timely and professional manner.Learn and troubleshoot a multitude of softwares to empower the users efficiency and productivity. Push myself to learn new and challenging skills utilized in the Information Technology industry.

CompTIA A+ Certified with high grades on both the 220 - 1001 Core 1 and 220 - 1002 Core 2 Tests.

- Meet monthly and weekly deadlines. Manage inventory, vendors, and billing as the department head.- Reduced monthly budget by several thousand dollars while still providing high quality events.

-Promoted to Office Manager-Set up and helped maintain new hires computers specifically ones that required CAD software for as-built landscape printing.-Assimilated multiple workflows into one organized process for the office manager position.

-Received Spring Green customer calls, prepared documentation, and enrolled new customers using the Real Green software.-Stabilized the franchise transfer using Real Green, assisted in customer relations and database clean-up. -Provided administrative and office support as needed to the department head and company administration.

-Updated the current pen and paper office, integrating OneDrive and Microsoft Office, to help make leasing and maintenance more efficient.-Provided administrative assistance with tenant and vendor files, parking, emergency and other sensitive information.

- Promoted to Due Diligence Coordinator-Managed new operational software to inform investors and manage the company pipeline.-Handled hundreds of emails pertaining to the closing of several real estate closings. -Direct Assistant to the senior paralegal coordinating 5-10 real estate closings per month.

- Used a cutting-edge remote kiosk system to diagnose technological issues and help customers purchase storage units with zero contact, several states away. - Managed customer relations via phone and email, and assisted with the processing of orders, refunds, and exchanges.- Proficient with conflict resolution while maintaining a calm professional manner.

- Promoted to Marketing, Design and Media Coordinator- Created design work using Adobe Suite for school newsletter, special events, and fundraising.- Helped transition the weekly newsletter from an outdated platform to a new, streamlined format using the Adobe Suite.

- Assisted each summer with breaking down, cleaning, setting up and updating all the classroom computer systems.- Performed a variety of maintenance tasks (HVAC, electrical, painting, drywalling, etc.) for a 3,000 person parish, three school buildings, a rectory and food bank.