Thomas Vincent

Thomas Vincent Email and Phone Number

Currently a Continuous Improvement Coordinator at Frasers group and DnD streamer @ Frasers Group
london, greater london, united kingdom
Thomas Vincent's Location
Bilsthorpe, England, United Kingdom, United Kingdom
About Thomas Vincent

My choice to pursue customer service based roles for 11 years echoes my passion for this line of work. My main skills include: customer call handling both inbound and outbound, MOP systems, IT competency, sales knowledge, appointment management, problem solving as 'dare to disrupt focal', monitoring and ensuring good performance as 'performance champion' as some examples. I have also spent many years in the retail industry providing customer service face to face and was appointed Team Leader for my good performance and leadership qualities. I'm also striving for a side-career of content creation in the hopes of building a fun and safe community for like minded people. We stream Dungeons and Dragons each week on Twitch and post the videos at https://youtube.com/@theduckandraven4631?si=eS_5XmzhKsmhat5M

Thomas Vincent's Current Company Details
Frasers Group

Frasers Group

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Currently a Continuous Improvement Coordinator at Frasers group and DnD streamer
london, greater london, united kingdom
Website:
frasersgroupplc.co.uk
Employees:
8990
Thomas Vincent Work Experience Details
  • Frasers Group
    Continuous Improvement Coordinator
    Frasers Group Mar 2024 - Present
    Shirebrook, England, United Kingdom
    View
  • Frasers Group
    Customer Service Team Lead
    Frasers Group Jul 2020 - Present
    Shirebrook, England, United Kingdom
    View
  • Eon Energy
    Customer Advisor
    Eon Energy Nov 2017 - Present
    Metering and customer service expertise. Call handling both inbound and outbound. Competent IT skills. MOP systems. Dare to disrupt focal - report issues and find solutions. Performance champion - monitoring team performance. Appointment scheduling. Excellent customer service.
    View
  • Riley, Walton & Warnes Limited
    Electrician'S Mate
    Riley, Walton & Warnes Limited Jun 2017 - Nov 2017
    Nottinghamshire, England, United Kingdom
    Learning basic electrical procedures, carrying out basic electric work, supporting electricians with jobs, collecting equipment, adhering to strict health and safety procedures. Also obtained CSCS and asbestos qualification.
    View
  • Co-Op
    Team Leader/Customer Team Member
    Co-Op Mar 2012 - Jun 2017
    Nottinghamshire, England, United Kingdom
    Team Leader role - supervising staff to ensure good performance, cashing responsibilities, stock taking, gap checks, locking up, checkout use, interviewing candidates, training and directing staff, excellent customer service.
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  • Next
    Sales Floor Assistant
    Next Oct 2011 - Nov 2012
    Nottinghamshire, England, United Kingdom
    Working tills, selling and refunding items, dealing with customer complaints and enquiries, working shop floor: restocking, stock checks, January sales preparation, preparing stock.
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  • Marks And Spencer
    Sales Floor Assistant
    Marks And Spencer Oct 2009 - Sep 2011
    Nottinghamshire, England, United Kingdom
    Working tills, selling and refunding items, excellent customer service: complaints and queries, restocking, setting up promotions.
    View

Thomas Vincent Education Details

  • Dukeries College, Ollerton
    Dukeries College, Ollerton
    Gcses

Frequently Asked Questions about Thomas Vincent

What company does Thomas Vincent work for?

Thomas Vincent works for Frasers Group

What is Thomas Vincent's role at the current company?

Thomas Vincent's current role is Currently a Continuous Improvement Coordinator at Frasers group and DnD streamer.

What schools did Thomas Vincent attend?

Thomas Vincent attended Dukeries College, Ollerton.

Who are Thomas Vincent's colleagues?

Thomas Vincent's colleagues are Magotteaux Gilles, Craig Mcmillan, Mia Coulton, Marian Salahoru, Jordan Brooks, Kyle Miller, Chris Wells.

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