In the hospitality industry, not one day is the same, but there is one constant: creating exceptional experiences and memories for our guests. As a leader in this sector, I relish the intellectual and operational challenge that this everyday challenge presents. I believe that the key to delighting customers is inspiring and empowering employees across the hospitality environment, and in return, growing a sustainable and profitable business. For more than two decades, I have provided operational and commercial guidance and leadership to teams of over 10,000, delivering best-in-class services to millions of customers each year. Over the years, I have built a skill set that spans multimillion-dollar P&L management, end-to-end hospitality leadership and cutting-edge concept design and launch, honing an astute knowledge of what is required to maintain high quality, exceptional service and growth in competitive international markets. In addition, I possess expertise building a start-up business from scratch, building my resilience and depth of business knowledge outside of the corporate world.I’ve been told I have an inclusive and motivating management style, reflecting my commitment to people. I set and drive the achievement of high-expectations through open communication, collaboration and idea sharing, building workplace cultures that excite, support and continually push the boundaries of the industry’s best leadership talent. Above all, I recognise value and celebrate success, building teams of results-driven, quick-thinkers and innovators that have the passion and resilience to excel. I enjoy expanding my industry networks. If you would like to connect contact me through LinkedIn or by email.