Thomas Walker Email & Phone Number

Carol Stream, Illinois, United States

• Configuration Associate Director 2022Configuration Manager 2019-2021Delivery Process Lead 2019Evolent Health is a healthcare company that provides clinical and administrative solutions to payers and providers in the.
• Supervised and mentored analysts, senior analysts and managers within the Configuration Department.
• Led international teams to success through team development, morale building, clear communications, and compassion.
• Developed process improvements to increase visibility, decrease turn around time, and improve department performances.
• Implemented Lean Six Sigma concepts to analyze and improve client and department performance metrics.
• During the first 3 months supporting an underperforming client, increased Health Insurance Claim Queue timeliness from 81% to 98% and Ticket Inventory timeliness from 38% to 64%.

Elgin, IL

• Cardinal Health At Home is a leading mail order, direct-to-customer provider of disposable medical products including diabetic, incontinence, respiratory, wound care, etc.
• Led building-wide continuous improvement efforts to help consistently increase overall efficiency to achieve overall annual gains of 52% (measured in lines per hour).
• Decreased onboarding timeline for new employees to perform at standard productivity and quality rates by 75% by revising the orientation process and training programs.
• Developed configurations and layouts for newly acquired spaces as the warehouse expanded yielding an 8% increase in productivity over previous layout design.
• Reduced errors by 90% to achieve a quality rate of 385 Defects Per Million (99.96% accuracy) through trend analysis, root cause identification, mistake proofing, and improved metrics and communications.
• Earned the company’s Distribution Center of the Year Award for the Elgin warehouse (an achievement based on overall efficiency, accuracy, cost savings, and improvement from previous year) in 2011 and 2013 (final year.

Rolling Meadows, IL

• Modagrafics is a large format digital and screen printing manufacturing company for retail, point of purchase, Original Equipment Manufacturer (OEM) machinery, and fleet applications.
• Implemented a formal quality management system that was certified compliant with ISO 9001:2000 within first six months.
• Led a scrap reduction task force team that lowered the scrap rates nearly $800,000 annually (from 12% to 3%).
• Led company-wide continuous improvements that raised on-time delivery rates from 67% to 95%.
• Streamlined the quality assurance department which increased individual accountability, improved inspection capacity, and reduced defects and customer complaints.
• Championed the monthly auditing process including training and managing auditors to ensure compliance with the ISO 9001:2000 standard as well as internal documentation.

Batavia, IL

• ShapedWire is a custom wire manufacturing company specializing in drawing and shape rolling steel, aluminum, and copper rod into a wide variety of applications.
• Ensured compliance with QS 9000 and ISO 9001:2000 throughout the organization through audits, documentation reviews, and documentation controls.
• Calculated and monitored various performance metrics for the organization and worked with top management to identify improvement opportunities.
• Performed trainings for internal quality audits, continuous improvement techniques, and projected benefit analysis as well as lead monthly safety trainings for all company employees.
• Lead company-wide continuous improvement projects that reduced the frequency of customer complaints and internal non-conformances, and generated $725,000 in annual savings.
• Earned the Biannual Leggett & Platt Continuous Improvement and Quality System Championship Division Champion Award (Small Company Division) in 2002 and Finalist Award (Small Company Division) in 2004 for the Batavia.

• South Barrington 30 South Barrington, IL 1998-2001Lennox 24 Columbus, OH 1996-1998 Dublin Village 18 Dublin, OH 1996AMC Theatres is a premiere entertainment showcase company specializing in large, high volume movie.
• Managed personnel and day to day operations for several of the largest and highest volume movie theatres in the country including surpassing several previously established attendance records.
• Ensured that all areas of operations were successfully performing at optimum efficiency levels for minimal costs, maximum attendance, and maximum “per head” revenues while maintaining excellent customer relations at.
• Interviewed, trained, and developed staff members as well as fellow members of the management team in basic operational, department oriented, and leadership skills.
• Supervised and performed the tasks of the Controller department including accounts payable, accounts receivable, internal auditing, reconciliation, and general ledger.