Thomas Ward Email & Phone Number

Sherman Oaks, CA

* Lead Store associates to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals.* Recruit, train and develop brand right associates.* Deliver key results by inspiring associates to provide the customer experience.* Forecast sales on a monthly, weekly, and daily basis to.

• Supervised a staff consisting of 20 associates and 3 managers during non-peak season and 65 associates and 4 managers during peak season.
• Was responsible for maintaining a high level of customer satisfaction through diligent customer service and service training of employees.
• Hired, trained and developed members of store personnel.
• Recruited and networked within local malls to fill open management positions within the district.Supervised the 5th highest volume store in the company.
• Increased store's sales volume by 30% during tenure.

• Oversee projects from initiation through creative development and execution.
• Manage all Point of Sale execution for 250 stores nationwide.
• Oversee the printing and delivery of marketing materials.
• Manage regional store marketing campaigns and distributions.
• Coordinate gift card programs with internal store operations and production agency to ensure timely and flawless execution.
• Work closely with store personnel to assist in special campaigns and events in their markets.

• Supervised the 5th highest volume store in the company.
• Supervised a staff consisting of 15 associates and 3 managers.
• Supervised a Corporate “Set Store”, which set the standard for all company stores.
• Was responsible for maintaining a high level of customer satisfaction through diligent customer service and service training of employees.
• Hired, trained and developed members of store personnel.
• Recruited and networked within local malls to fill open management positions within the district.