Technical Support Lead
• Serviced and maintained commercial instrumentation for entire customer base.• Responsible for all sales of service contracts.• Initiated training programs to facilitate a more comprehensive understanding of analytical instrumentation for water utility employees.• Established instrumentation user manuals and standard operation procedures for commercial instrumentation.• Responsible for all inventory and purchasing of equipment and parts for customer service department.• Collaborate with the Board of Directors to establish company goals and strategies to ensure the continued growth and success of the company. • Responsible for ensuring all customers’ needs and services are met in a timely fashion.• Develop and implement sales strategies to meet company sales goals.• Collaborate with water treatment plant supervisors to develop and implement optimization strategies for water treatment facilities.• Participate in the research and development of new technology within the company.
