Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.Improved software quality by designing and executing comprehensive test plans and cases.Fixed identified issues to improve workflows.Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.Conducted regression testing, analyzed results, and submitted observations to development team.Designed testing scenarios for usability testing.Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.

Maintained network hardware and software and monitored network to support network availability to end users.Performed day-to-day LAN and WAN administration, maintenance and support.Constructed and maintained Virtual Local Area Network (VLAN).Supported network and system administration by performing server maintenance.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Provided network support services for devices such as hubs, bridges, routers, and other hardware.Investigated and corrected problems with End users,routers,switches firewalls and other peripheral devices.Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.Managed customers' expectations of support and technology functionality in order to provide positive user experience.Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.Maintained End Users, VPN, Accounts and company AD Remotely during Covid-19 pandemic.Maintained inventory of cell phones, laptops and peripheral equipmentInstalled new desktop systems and migrated data to new machinesCreated,managed,tracked and escalated trouble tickets using ITMS ticketing system.

Monitored safety of guests in and around swimming pool.Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.Attentively monitored swimmers to identify distress.