Thomas Jacobs Email & Phone Number

Southampton, England, GB

Eastleigh, England, United Kingdom

• SCRUM / Agile Product owner for a supply chain focused feature team
• Developing new digital features to support supply chain innovation
• Management of digital backlog.
• Engagement with key stakeholders and business SME’s to understand key business requirements.
• Translating business needs to team of specialised software developers.

• Performance manager for a specialised Oncology claims management team within private medical insurance. I have managed numerous teams of varying sizes and experience levels ranging from employees who are brand new to.
• People manager for teams of 10 – 20 individuals
• Responsible for managing employee wellbeing, performance, adherence, progression and development in the insurance sector.
• Measuring and tracking call centre team performance through department KPI’s and individual statistics.
• Management of department resource in real time and scheduling of planned leave.
• Coaching and mentoring team members to improve performance and adopt new initiatives.

Learning and development role. Delivering training to primarily front line staff in the private medical insurance industry. Using training needs and analysis methodology to create, design and implement training across the business. I specialised in development on online training material using rapid authoring software such as Elucidat whilst simultaneously.

Eastleigh

Quality assurance auditing of FCA regulated sales and retention calls for Private Medical Insurance. Providing honest feedback to ensure an ever improving customer experience. Logging any necessary data breaches and liaising with various key stakeholders throughout the healthcare business. Providing regulation training to new entrants to the business.

Southampton, United Kingdom

Managing every aspect of the customer's private medical insurance claims journey. Specialising in complex medical cases that are potentially high cost, experimental or sensitive in nature. This role involves dealing with all customers from individual private policy holders through to large corporate customers. Claims are managed with open and honest.

Southampton, United Kingdom

Supporting the store manager with their duties and overseeing the day-to-day running of the store, assisting other employees with front of house and behind the scenes duties/queries. Managing the store's financing, orders and some payroll administration.

Bachelor’S Degree, American/United States Studies/Civilization, 2:1

American Studies and Politics at Winchester addresses the diversity of American culture alongside the contentious political issues that.

Level 3, Award In Education And Training (Ptlls), Distinction

-Adopt an integrated approach to the theory and practice of teaching/training and tutoring -Reflect on their own previous/current levels.