Thomas Williams Email & Phone Number

Smoketown, Pennsylvania, United States

- Actively monitors a wide range of dashboards, alerts, and software to identify issues as they arise- Identifies and documents trends to proactively prevent future problems- Maintains reporting of network data, such as bandwidth usage, hardware utilization and uptime- Works closely with other IT teams (Developers, System Administrators, Database, etc) to establish troubleshooting protocols and solve problems- Quickly responds to and properly escalates downtime events with the proper level of urgency- Bridges communication between IT teams and users while facilitating issue resolution

-Exceed expected daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems-Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws, resulting in a safe and effective work environment-Maintain warehouse organization and efficiency by receiving products with radio frequency scanners and relocating products in a safe manner for later delivery-Demonstrate strong ability to work independently and take initiative as a self-starter in day-to-day responsibilities

Wilkes-Barre, Pennsylvania, United States

-Provided accurate, clear, and concise responses to incoming customer calls-Performed processing functions necessary to facilitate first call resolution and reflect accurate student loan status -Processed separation date changes, forbearance, changing due dates, and payments with accuracy and efficiency

Wilkes-Barre, Pennsylvania, United States

-Performed installation of hardware and software on laptops of pharmaceutical representatives.- Provided assistance with diagnosis and troubleshooting of basic computer issues. -Balanced requests for support by ticket, chat messages and phone call based on need and order of notification

-Assisted a pharmaceutical leader regarding to a prescription discount program for those individuals who would not normally qualify for health insurance-Responsibilities included providing general health information about health insurance and researching information in order to answer customer’s inquiries.

-Obtained and held Top-Secret Government Security Clearance-Managed maintenance on HF/UHF antennas-Set up, maintained, and configured ship’s HF/UHF communications circuits-Routed incoming/outgoing messages to proper departments

Harrisburg, Pennsylvania, United States

Assisted Pennsylvania Department of Conservation and Natural Resources in maintenance and upkeep of Hickory Run State Park

Google It Support Professional Certificate, It Support

Skill development experience includes: o Technical support: installing & configuring computer hardware, software, and networks o Computer.

Associate'S Degree, Networking