I provide standard and ad hoc reports generated thru multiple data channels to leadership and other stakeholders within our business. I also update and standardize company manuals and SOP's for continuous improvement and compliance.

I managed a territory spanning Western Massachusetts, Southern New Hampshire, and Southern Vermont and established relationships with key decision makers and customers to drive business growth. I sold and delivered moving solutions to clients based on customer business needs. I exceeded quotas by 47.5% and achieved a close rate of 54.9%. I also identified business opportunities to grow the client base and approve account penetration, which included developing a network of referral business with local realtors. • Utilized CRM and lead management tools to manage and maintain customer relationships. . • Coordinated large customer moves, served as the point of contact for the client, conducted follow-up calls ensure customer satisfaction, and resolved client concerns related to project quality. • Planned and delivered sales presentations to potential clients and educated customers on the product portfolio to maximize customer satisfaction and ensure alignment with requirements.• Coordinated logistics and managed deliveries to meet customer schedule requirements, partnered with third-party vendors to complete specialized tasks, and oversaw pickup and delivery schedules. • Created reports for Senior Leadership on operational capacity, status reporting, sales volume, and closed contracts, analyzed financial goals and company priorities to ensure alignment with customer requirements.

I provided logistics support for sales, services, installations, and the delivery of heating systems and supplies, prepared daily delivery schedule for customers, and managed inventory valued at $100K.I also created a new delivery management system to enhance operational performance, which improved customer satisfaction and supported a 30% increase in sales YoY. • Led initiatives to enhance business processes, streamline workflows, and improve operational efficiency. • Developed distribution strategies and served as the key contact for distributor, which included fielding inquiries from vendors, resolving issues, and communicating account strategies with senior leadership. • Interfaced with customers to evaluate requirements and recommend solutions based on business needs, floor layouts, and guidelines provided by manufacturers.

I managed a team of 30 store personnel, assigned responsibilities, reviewed work, provided coaching and mentorship, delivered training, conducted performance evaluations, and defined workflows. I oversaw inventory control and cash management for Walgreens stores generating $12M in annual revenue and ensured compliance with insurance standards.• Coordinated cross-functionally with four departments heads to ensure compliance with company standards and insurance policies, FDA requirements, and local regulations. • Managed conflict resolutions for employees across the store and developed a work culture of empowerment to improve employee engagement and enhance operational performance.