Thomas Wong Email & Phone Number

Vancouver, British Columbia, Canada

Project Experience:Business Analyst for a Canadian interbank network provider• Designed 12 ITSM processes including defining the RASCI matrix, roles, responsibilities, governance structure and process flows of a quad-party organization• Developed a target operating model to identify organizational capabilities and resources to support the operate phase of a major Canadian payment systemSystem Analyst for a social sector client in British Columbia• Designed Siebel-enabled CRM enhancements to meet business demand• Drove ownership of 5 functional design documents to define system changes• Conducted environmental and jurisdictional scan to provide market analysis on potential solution optionsTechnology Solution Designer for one of the Big Five banks in Canada• Developed conceptual architecture diagram to align with the strategic goals and business objectives• Identified technology use cases and evaluated technology investments with vendor optionsBusiness Analyst for a Canadian interbank network provider• Drove ownership of 3 functional deliverables including defining the functional requirements, designing business flows of the system and performing requirements traceability management• Reached the milestone of build completion in May 2023• Maintained and built good client relationship by providing valuable insights for decision making• Proposed solutions to client leaders to resolve business issues

Vancouver, British Columbia, Canada

Hong Kong Sar

Digital Business ServiceProject Experience• Managed a bank-wide project of developing a 1.5-year data literacy program framework,involving the use of Business Intelligence and Reporting tools such as Tableau and R• Produced management information statistics and reporting• Performed root cause analysis on a third-party supplier management procedure• Managed a business data reporting process transformation

IBM Global Business Services• Adopted Agile methodology and Scrum concept in project delivery, including daily scrum, sprint planning, sprint review and sprint retrospective meetings • Documented user requirements and project tracking with Atlassian Jira and Confluence Project Experience:• Team Lead of a Development Team for an Aviation company based in Hong Kong to adopt new data platform capabilities- Managed a team of developers to adopt new data platform capabilities- Prepared business and functional requirements documents- Discussed and designed the technical solution with Principal Architect- Utilised project management tools such as Trello to achieve effective task allocation• Testing Analyst Lead for a local bank in Hong Kong to implement a new mobile application for retail banking- Managed a team of UAT testers in Hong Kong to drive testing plan and execution- Conducted defects management in UAT period to ensure minimal impact on development progress- Automated user testing workflow to boost efficiency in conducting UAT testing• Business Analyst for a local bank in Hong Kong to enhance the Virtual Assistant experience- Organised meetings and workshops for requirements elicitation- Planned a 3-year project timeline with project team and clients - Maintained close relationship with client representatives on issue logs and user requirements gathering- Designed and executed testing scenarios and use cases stories for a major UI enhancement- Collaborated with project managers, architects and senior management to execute on strategic goals• Technical Business Analyst for a regional bank in Asia to design and develop a remote account opening application- Developed a mobile banking application for retail customers using React Native, involving banking operations and functions such as remote account opening, P2P transactions, FX exchange and Mortgage- Detailed implementation design during the Agile sprints

Hong Kong

Project role and experience:• Incorporated the use of Visio to visualise the data flow in a new internal procurement process• Contributed to projects related to data analytics and reporting tools such as PowerBI and Excel• Performed business requirement gathering and analysis• Prepared functional specification documents and mock-ups for a new document checking system

Bachelor Of Business Administration (Bba), Computer Science, 2016/17 Dean’S Honour List

Activities and Societies: AIESEC in HKUCovers the following areas including: • Accounting • Management Information Systems • Information.

University Exchange Programme, Computer Science

Courses Taken: • Marketing • Artificial Intelligence • Mobile and Ubiquitous Computing • Data Structure and Algorithms