Thomas Wong Email & Phone Number

Vancouver, British Columbia, Canada

• Project Experience:Business Analyst for a Canadian interbank network provider
• Designed 12 ITSM processes including defining the RASCI matrix, roles, responsibilities, governance structure and process flows of a quad-party organization
• Developed a target operating model to identify organizational capabilities and resources to support the operate phase of a major Canadian payment systemSystem Analyst for a social sector client in British Columbia
• Designed Siebel-enabled CRM enhancements to meet business demand
• Drove ownership of 5 functional design documents to define system changes
• Conducted environmental and jurisdictional scan to provide market analysis on potential solution optionsTechnology Solution Designer for one of the Big Five banks in Canada

Vancouver, British Columbia, Canada

Hong Kong SAR

• Digital Business ServiceProject Experience
• Managed a bank-wide project of developing a 1.5-year data literacy program framework,involving the use of Business Intelligence and Reporting tools such as Tableau and R
• Produced management information statistics and reporting
• Performed root cause analysis on a third-party supplier management procedure
• Managed a business data reporting process transformation

• IBM Global Business Services
• Adopted Agile methodology and Scrum concept in project delivery, including daily scrum, sprint planning, sprint review and sprint retrospective meetings
• Documented user requirements and project tracking with Atlassian Jira and Confluence Project Experience:
• Team Lead of a Development Team for an Aviation company based in Hong Kong to adopt new data platform capabilities- Managed a team of developers to adopt new data platform capabilities- Prepared business and functional.
• Testing Analyst Lead for a local bank in Hong Kong to implement a new mobile application for retail banking- Managed a team of UAT testers in Hong Kong to drive testing plan and execution- Conducted defects management.
• Business Analyst for a local bank in Hong Kong to enhance the Virtual Assistant experience- Organised meetings and workshops for requirements elicitation- Planned a 3-year project timeline with project team and clients.

Hong Kong

• Project role and experience:
• Incorporated the use of Visio to visualise the data flow in a new internal procurement process
• Contributed to projects related to data analytics and reporting tools such as PowerBI and Excel
• Performed business requirement gathering and analysis
• Prepared functional specification documents and mock-ups for a new document checking system

Bachelor Of Business Administration (Bba), Computer Science, 2016/17 Dean’S Honour List

Activities and Societies: AIESEC in HKUCovers the following areas including: • Accounting • Management Information Systems • Information.

University Exchange Programme, Computer Science

Courses Taken: • Marketing • Artificial Intelligence • Mobile and Ubiquitous Computing • Data Structure and Algorithms