Role & ResponsibilitiesBanking Employment THE ROYAL BANK OF SCOTLAND PLC Manager US Operations, GBM - Chennai. (; )Role & ResponsibilitiesProcess SupervisionEnsure end to end process is done in compliance with the loan agreements.Ensure all multicurrency transactions are processed prior to the deadlines.Queries handling from multiple stake holders.Provide team leader cover when short staffed, for all teams under management.Aid in decision making over complex scenarios like loan write offs.Monitoring and measuring the workload/performance and provide management information.Ensure KRI’s are maintained and reviewed in a timely manner.Support new business and aid in delivering initiatives.Managed a staff of 16 & Run business in line with business values.People ManagementProvide direction to my staffs and proactively support/aid in their development.Generate a culture of professional challenge/excellence that is consistent throughout the team.Drive effective performance management.Participate actively in management and control meetings.Facilitate team meetings to improve daily processing issues and address potential control gaps.Oversees staff overall development and ensure they are in line with the department’s objective and directions.Develops and maintains a culture of ownership and responsibility.Objectives & comprehensive performance measurement indicators are in place for staffs.SkillsDesigned and implemented KPI (Key Performance Indicators), Escalation matrix with escalation events and Time frames for Lending OperationsOvation on Successful Internal audit where no findings as such.Additional responsibility given to look after the Business management and Investigation process.Involved in remediation project of Nostro Clearing / Data Quality & workouts. Quality management – Certified on ‘Six Sigma White Belt’.Involved in system Conversions (ACBS & LIQ) /Migrations.