Thomas Yates Email & Phone Number

Manchester, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

In line with our current business strategy, I am working to design, facilitate and support training, specialising in Clienteling and Service. I work collaboratively with stakeholders across the business at all levels to ensure our teams are set up for success.

Manchester, United Kingdom

Currently, I am working as a Department Manager - Beauty at Couture, Skincare, Classic and Fragrance, where I ensure smooth workflow by controlling stock through ordering and receiving supplies in a timely fashion, while confirming the correct assortment and depth at all times.I enable collaborative working and influence change by developing and maintaining lucrative relationships with brand partners. I negotiate and acquire Marketing and PR opportunities with brands on favorable terms and conditions by improving brand awareness and promoting products.The following are highlights of the value I brought to company:☛ I increased awareness of environmental issues and applied initiatives to assist in making the business more sustainable through supporting Selfridges communities by leading the ‘Green Warriors’.☛ I analysed new business opportunities and augmented sales throughout the year by utilising commercial awareness of latest market trends and understanding company domestic and global clients.☛ I retained top talent within the business by efficiently developing high-producing teams through providing training, reward, and recognition to team members.☛ I delivered high-level support in achieving vision and predefined targeted goals for the department by demonstrating strong leadership capabilities.☛ I directed five out of seven key brands on the department, which each drove over £1M revenue on annual basis.

Manchester, England, United Kingdom

In this job role, I outlined brand specific strategies for the year for each key concession brand through understanding brand individual needs and creating bespoke trading plans in alignment with both brands objectives and the Selfridges Service expectations. I assisted team growth, utilised talent of company existing teams, and reached out for support from brands to engage with the floor in a creative and engaging manner through provision of robust training and development calendar for the floor.The following are highlights of the value I brought to Ladies Accessories:☛ I drove exceptional team performance across all service KPIs and shared team successes and positively impacted team work contributed to the division for both Selfridges staff and Brand Partner team members.☛ I provided an extraordinary customer experience, whilst working with the wider management team to drive better client experience across the floor through creating and executing a service strategy.☛ I realised highest CRM data capture in the business by 86 % through team engagement and relationship management across the super brands.☛ I stimulated change and drove service across the wider store by directing and presenting strategy meeting with service manager population in store.☛ I amplified team performance by providing feedback and coaching team members through cultivating and developing relationships based on honesty and open two-way communication.

Manchester, England, United Kingdom

Throughout my career as a Sales Associate, I facilitated management in influencing stock and brand mix by maintaining a strong commercial awareness to providing timely feedback. I created a robust client portfolio in an efficient manner.The following are highlights of the value I brought to Men’s Accessories:☛ I enhanced professional skills and work productivity by receiving training proactively, and learning about brands, products, and styling to share particular knowledge confidently and articulately with customers.☛ I optimised clients’ trust and loyalty by ensuring the exceptional delivering of client service, meeting and surpassing needs, and maintaining superior relationships.☛ I attained optimum results by remaining flexible, assisting business efficiently, and collaborating with team.

Northwich

In this job role, I spearheaded the management of day-to-day office operations through detailed planning, organisation, and delegation while maintaining professionalism.I led the fleet of cars proactively while following and enforcing safety and uphold company standards. I analysed and handled a broad range of multifaceted HR cases within limited timeframe.The following are highlights of the value I brought to Enterprise Rent-a-Car Northwich:☛ I elevated company revenue and profitability and strengthened relationships by developing and supporting team through providing training and coaching in an open and motivational environment.☛ I safeguarded the provision of outstanding customer service, including handling client concerns, resolving issue, and meeting expectations, which resulted in boosting client retention.☛ I played an instrumental role in prospecting and securing new clients and cultivating relationships to enhance demand and expand corporate business.☛ I developed greater knowledge of profit and loss management and effectively handle P&L to drive profitability.

Provide exceptional customer service at all times. Use expert selling techniques to maximise sales and meet company targets.

Throughout my career as a Customer Representative, I collaborated with team and handled different assigned tasks. I performed a number of general administrative activities, such as answering telephones, processing orders, maintaining the customer database, and filing documentation correctly through efficient time management abilities.The following are highlights of the value I brought to Different Boutiques / Department Stores:☛ I built and maintained profitable relationship with existing customers, as well as generated business by creating and nurturing relations with potential clients, as part of managing portfolio.☛ I boosted revenue and surpassed sales targets and objectives through utilisation of expert selling techniques.