Responsibilities :1) To provide technical support of the Sales function in all matters for Coffee Systems entireproduct range. .2) To provide technical support, training and advice, supervision and auditing of the sales and servicepartners.3) To safeguard and maintain a claimless service & technical support in collaboration with our localpartners, service agents and clients.4) To organize and provide the transfer of continuous know-how, in co-operation with the RegionalSales Manager on, technical updates, product evaluation and product training.5) Responsible for all technical efforts (including competitor intelligence, equipment performance,technical data collection, customer relationship management and development, support of newcustomers and key accounts, support to sales team for development of new markets with regards tothe distribution and sales of coffee machines in the contract area).6) To help define and monitor the service and spare parts sales budgets.7) On-site support for relevant events (e.g. trade shows) and for key customers needs.8) Maintain technical contact with company peers in the region and HQ for regular exchanges ofexperience.8) Be responsible to reach the strategic and personal targets mutually set for each calendar year andyou act as a communication link between the regional Sales Manager, customers/distributorsand the Head Office.

• Oversees day to day operation in Service Division• Lead and manage a team of 10 Service Technicians• Plan and maintain efficient operation• Develop and manage annual budget, performance management, employee development and satisfaction, reward and recognition, training and development of high-performance team• Prepare and review call centre performance reports by collecting, analyzing and summarizing data and trends• Prepare and submit report to management/customers on time and attend meetings as required• Interfaces with internal/external support groups on day-to-day helpdesk operation issues/services• Attend to customer complaints and conduct root cause analysis, take immediate corrective action and implement preventive actions

Manage 4 service engineers to provide daily services and installation of theMedical equipment like Ultrasound,ECG system,Patient monitor ,Ventilator,Bladder scanner,O2 concentrator,Carefusion infusion pump….etc.• Develop programs to improve technical and customer service skills of service engineers.• Provide quotation for the equipments spare parts and drifting preventive Maintenance contract.Take charge of company Networking Server and computer terminals

1) Managing Service department.2) Oversee regional distributor service activities.3) Service contact point for South East Asia region.4) Set up the oversea service department