Tom Douglas Email & Phone Number

Bournemouth, Dorset

Working in a business-facing development environment utilising Scrum and SAFe methodologies, I am responsible for our core Microsoft Dynamics CRM platform, which is used by over 200 users.Key Projects/Responsibilities* Migrating from Dynamics 2011 to 2016* Migrating from Dynamics 2016 to 365 online* Implementing a new support and incident routing process*.

Bournemouth

Working primarily on the back end CRM system (Microsoft Dynamics) I am responsible for driving change for business as usual processes, as well as designing and implementing good working practices for new products. Some of the key projects I have been involved in include:* A new sale & installation tracking process, including extensive automation and.

Over the years I have developed a number of websites for clients in a wide range of industries. Some recent examples include creating an online identity and brand for a financial adviser, a Bournemouth kite surfing charity, and a global snow sports social platform.

Bournemouth, United Kingdom

Analysis of financial reporting systems, including internal compliance reporting software and client-facing dynamic reporting & analytics.Worked in a distributed scrum environment, across three time zones, for a global product providing 24 hour support for internal users.Key projects include:- Migrating the main VB6 Post Trade Compliance reporting engine.

Oxford

Providing analysis on in-house XML-based publishing applications, from proof management to end client delivery.

Oxford

Providing analysis on in-house XML-based publishing applications, including the migration & fixing of ~4m articles to a new platform.

I was an intern working in the Point of Sale Team at the John Lewis Head Office during my studies. As part of my duties I was responsible for analysing the POS system and helping in the design of the new touch interface.