Tom Ferrara Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona Area

Overview:Responsible for the administration of the Business Management System and manage all work affecting the company. Provide leadership for the development, implementation, communication and maintenance of operations, policies and procedures for the company according to the approved Business Management System.A primary goal is to achieve sustainable business growth and profitability through quality assurance and continuous improvement.Responsibilities:• Plan, direct and coordinate the activities of the business concerned with production, pricing, sales, and distribution.• Manage staff, prepare work schedules and assign duties.• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas that need cost reduction and improvement.• Establish and implement department policies, goals, objectives and procedures.• Determine staffing requirements, interview, hire and train new employees or oversee this process.• Monitor outside suppliers to ensure that they efficiently and effectively provide the needed services.• Oversee activities directly related to the manufacture of products.• Direct and coordinate the company’s financial and budget activities to fund operations and increase efficiency.• Determine goods and services to be sold and set price and credit terms, based on forecast and customer demands.• Develop and implement product marketing strategies including sales.• Formulate and manage the policies of the company, manage daily operations, development and implement goals, objectives, policies, procedures and systems pertaining to the operations of the business.• Support compliance with ISO and the Business Management System policies and procedures.

Tucson, Arizona Area

Quality Assurance Manager, Certified Internal Lead AuditorProviding precision CNC machining services to prototype, research & development, and production orders.As Quality Assurance Manager I provide the leadership and oversight for the development, implementation and maintenance of the Business Management System policies and procedures. Manage the ISO registered Business Management System. Supervises and direct all activities of the Quality Control Inspectors and work affecting quality.Responsibilities:*Plan, develop and implement the goals, objectives, policies and procedures pertaining to the quality assurance functions.*Develop, implement and maintain a comprehensive Business Management System.*Develop, implement and maintain an internal quality audit program*Provide leadership for developing and implementing continuous improvement initiatives.*Assess improvement and corrective action initiatives resulting from both internal and external auditing.*Effectively interact with General Management, Administration, Production and Scheduling to ensure meeting production, delivery and customer satisfactions goals.*Manage the training of all company personnel in the requirements of the Business Management System.*Manage all quality control activities and quality control personnel.*Provide written reports on specified performance metrics on a timely basis for management review.*Support compliance of ISO and the Business Management System policies and procedures.

The Branch Sales Manager is responsible for managing day-to-day sales department activity and ensuring that all sales team members meet established sales quotas. This position works closely with the branch president and other sales team managers to expand business and establish new customers while interacting with existing customers to increase sales of an organization's products and/or services.RESPONSIBILITIESManages day-to-day sales department activityHires and trains sales personnel as neededPlans and holds regular sales training and inter-departmental meetingsSupervises field activity of sales staffActs as the focal point for major customer accounts within branch territory.Establishes sales quota for sales team members and monitors their performancePeriodically reviews performance of sales staff and determines avenues for individual and team-oriented growthMonitors competitive activity and trends within the territory and directs staff accordingly

Nueflor, an early-stage startup national franchise, designed solely for commercial high gloss floor protection. Responsible for recruiting, management of budget, cash flow projections, proformas, and the development of operating systems for 3 departments: Service, Sales and Administration, all of which support prototype franchisees prior to going nationwide.Notable Accomplishments:*Developed major accounts for launch of national franchise & national distributors*Coordinated franchisee marketing campaign for architects, general contractors and suppliers*Strategically planned time-frame, capital, milestones and team member responsibilities*Orchestrated a 3-company admin turn around from chaos to controlled, accurate financial statements *Created a 5-year franchisee proforma to support a business plan giving investor confidence

Notable Accomplishments:*Selling that compellingly drew clients from 250 miles away even though fierce local competition *Negotiated sales contracts 10-20% higher than the low bidder*Cultivated relationships for major accounts resulting in 9 years of sales increase from $2MM to $3.7MM *Managed and developed customer base from one to 21 major accounts (11 were Fortune 500)*Negotiated without discounting major accounts including a successful $700,000 contract*Facilitated team meetings for innovative best ideas regarding continual improvement procedures, controls, and cost reductions resulting in zero nonconformities in 10 consistent semi-annual Quality Audits*Creatively developed and managed niche resulting in yearly profit growth while competitors struggled *Organized 20 to 30 projects simultaneously as Project Manager, exceeding all customer expectations

Notable Accomplishments:*Directed and implemented company-wide Quality System (QS9000) giving advantage over competition and increased quality, reduced lead time and expenses *For 5 consecutive years, I led Northland's Tool team to be awarded a record of zero non-comformities for 10 semi-annual Quality Audits throughout the United States.

In 1975 started as a co-op student typewriter cleaner ($2 per hour) with an incentive from the owner that if excelled, purchasing of business option existed. After 8 years (including 3 years as General Manager), purchased typewriter dealership in 1983 with $100,000 sales, added full line of Sharp copiers and facsimiles and increased business to $2,800,000 (population less than 100,000). In 1995 sold dealership to Danka.Notable Accomplishments:*Increased total annual sales from $100,000 to $2,800,000*Trained and uniquely motivated each sales team member to exceed quota*Recruited sales people that remained employees 6+ years*Attained 40% market share for Sharp copiers by giving excellent service and unique ‘5-Year Replacement Guarantee’ *Managed equipment purchases to maintain 90-day inventory level providing sustainable cash flow*Annually invested in 3 to 4 weeks of training in selling, sales and business management