Member Support Specialist
Current◦ Connect with students through ticket and chat support on general and more nuanced issues.◦ Triage student issues to cross-functional partners to reach a resolution on tickets as needed.◦ Further diagnose, prioritize, and advance unique learner issues for continued support in a timely manner.◦ Use de-escalation tactics to calm and understand student concerns while also meeting business and partner needs.◦ Adhere to and implement existing processes, best practices and measurements of success.◦ Use various tools such as Zendesk, Gsuite, Salesforce, Slack, Zoom, Okta and Looker to investigate and resolve tickets.◦ Remain up to date on all relevant partner information with an extremely high degree of accuracy.
Feb 2022 - Present
