• Owns the day-to-day operational success of 5 learning partners by focusing on improving partner health, identifying opportunities for process improvements, and implementing simple but scalable solutions. • Maintains business-critical systems, such as program catalogs, calendars, data exchanges, payment timelines and knowledge management resources that provide visibility to internal and external stakeholders. • Became a healthcare and applied learning operations subject-matter expert within one year of on-job experience. Utilizes this insight to drive standardization of inbound requests, implement data exchange best practices and act as a liaison to cross-functional teams. • Supports a variety of partners, including legacy and standard partners, resulting in the informed ability to advocate for broader operational improvements.

Ran machine learning marketing models on Epsilon’s co-op database for a variety of large retailers.Demonstrated proficiency in working with command line interfaces and Agile project management tools like JIRA.Managed multiple work streams to ensure timely execution of deliverables under strict deadlines.Worked on project teams to increase production efficiencies in areas such as training, process improvements and JIRA enhancements.Became a mentor after 1.5 years, successfully assisting in training complex processes in a remote environment.

3+ years experience in event coordination: 8-10 events per year including an annual national convention. Primary responsibilities included: location scouting, hiring and supporting instructors and speakers, food and beverage coordination, A/V logistics, event scheduling, event promotion, signage, registration, sponsorship sales, vendor relations, and budget management. Worked on cross-functional teams to deliver event promotion including branding, multi-channel marketing campaigns (flyers, postcards, rack cards, banners, weekly email campaigns and social media campaigns). Responsible for company social media accounts including, Facebook, Twitter and LinkedIn. Supervised design and distribution of direct mail campaigns such as postcards and flyers. Experience with Wordpress, Constant Contact, MailChimp, Flow, Google Analytics, Eventbrite, MS Office, Google Suite.

Responsible for bi-weekly direct marketing communications to prospective buyers. Worked with graphic designers and vendors to coordinate a variety of campaigns including brochures, trifolds, and postcards sent to over 50,000 recipients bi-weekly.Ran marketing reports, tracked and entered passenger information, prepared and formated passenger manifests, owned knowledge management in Sharepoint, entered B2C marketing comms requests, assisted with customer service inquiries and processed payments.

Managed a team of 5 direct reports. Supported day-to-day operations, ad-hoc troubleshooting, internal training and payroll. Administered social media and recruitment including Facebook, Wordpress, Craigslist & Connecticut job boards. Vendor management including print, radio, web, etc. Created quality control reports, lead training, conducted patient home visits, processed new sales inquiries and handled unemployment cases. Used strong customer service skills, and open communication to problem solve in a empathy driven industry.

Managed the video production process, which includes, IBM relationship management, scheduling, budgeting, logistics, interviewing high level executives, on-site individual producer support for shoots and events in worldwide locations and supervising a team of editors in pre and post production under tight deadlines.Produced 3-10 projects at a time. Many have been featured on IBM.com, global webcasts, high-level product launches, meeting openers, internal meetings, youtube.com, etc.Managed 2 direct reports on marketing, administrative and community outreach projects.

As a project manager, I spear-headed an IBM product launch video series with creative brainstorming, proposal writing, shoot logistics, organizing, scripting, scheduling, and edit supervision.I then moved on to taking on 3-10 projects at a time with similar duties as a project manager.

Constructed white papers, web analysis, and event planning reports on technical subject matters. Created proposals and presentations for potential clients

Aided with administrative, and promotional duties in preparation for a large summer festivalbringing in over 300,000 people over 3 days. Assisted with event planning details: created and administered press releases, maintained social media platforms, scheduled and fulfilled customer service responsibilities to ensure success.

Worked with marketing expertise to host promotional events for card services, and related merchants to present resources to over three thousand students. Consistently updated our social networking sites as well as office/clerical work.