Amanda Thomas Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Utilized Salesforce CRM to efficiently and accurately enter and update client data, track interactions, and generate detailed reports to support data-driven decision-making.Developed and implemented effective communication strategies to address and resolve client issues, resulting in a measurable improvement in client retention and service quality.Conducted user feedback sessions, leading to the implementation of key product improvements.

Responsible for handling incoming inquiries and leads from current and prospective clients, showcasing the company's upscale remodeling solutions.Guides clients through the sales process, providing advice and solutions tailored to their needs. Strives to exceed sales targets by cultivating relationships and demonstrating the value of the company's premium offerings.Managing client relationships throughout the duration of the project including onboarding and offboarding.Orchestrated comprehensive marketing strategies, leading to a 30% increase in client engagement and a 20% growth in project acquisitions.Developed and executed integrated marketing campaigns, including digital advertising, social media, and content marketing initiatives, resulting in enhanced brand visibility.Led cross-functional teams in the successful planning and execution of marketing projects, ensuring timely delivery and alignment with business objectives.Conducted market research to identify trends and opportunities, providing valuable insights for strategic decision-making and adjusting marketing strategies for optimal results.Managed relationships with external agencies and vendors to optimize marketing initiatives and ensure cost-effective solutions.Implemented and maintained CRM systems, enhancing lead generation and customer relationship management.Collaborated with Sales and Operations teams to align marketing efforts with project timelines and business development goals.Developed and delivered presentations to internal stakeholders and clients, effectively communicating project milestones and outcomes.

Spearhead and oversee administrative projects within the church, ensuring efficient planning, execution, and completion.Manage the scheduling, planning, and coordination of church events, community outreach programs, meetings, and facility usage, optimizing resource allocation.Facilitate effective internal communication among church staff and volunteers, enhancing collaboration and information flow.Coordinate external communication efforts, including newsletters, announcements, and website content, to foster community engagement.- Manage CRM databases and information systems related to church operations, ensuring accuracy and accessibility.

New York, Ny, Us

-Cultivated and maintained positive client relationships by understanding their current and future financial goals, conducting comprehensive financial analyses and providing financial guidance; thus empowering them to make informed decisions about their investment strategy and retirement planning.Stayed updated on TIAA's financial products and services, as well as industry trends, to effectively communicate and recommend suitable options to clients when conducting educational calls and coaching sessions.Worked with cross functional internal teams to be an advocate for the customer. Improved client retention rates through proactive relationship management and strategic initiatives.Piloted new programs aimed at enhancing customer experience and increasing client participation.Cultivated strong client relationships built on trust, transparency, and integrity.Participated in multiple pilot programs to facilitate user experience of the online portal for customers, and increased online user engagement by 37%.

Durham, North Carolina, Us

Medical Assistant who serves as a key member of an interdisciplinary health team at a busy urgent care. Assist provider in ensuring optimal patient care and smooth daily office operations. -Increased efficiency 20% by implementing training strategies within the workplace with new employees.-Efficiently handled administrative duties (e.g. returning patient phone calls, scheduling referral appointments, and maintaining medical records) that allowed providers to focus on the health concerns of the patient.-Decreased patient wait times through effective teamwork, including helping the provider with procedures and remaining proactive.

Charlotte, Nc, Us

Irving, Tx, Us

Handled acceptance of 1000+ incoming financial documents from FedEx, UPS, and USPS for TIAA on a daily basis, and aided in the transition to correct department. Worked closely with treasury and wealth management to ensure timely transactions and accurate transfers of client funds and documents.

Chicago, Illinois, Us

Responsible for training 3-5 incoming crew members and monitoring performance while also maintaining daily duties including, order taking, upselling, food preparation, and cleaning.

Masters Of Science In Management

Bachelor Of Applied Science - Basc, Psychology / Sociology