Greg Bradley Email & Phone Number

United States

• Lead evaluation, prioritization, and transformational improvements across operational processes for a customer-facing function with annual OpEx of approximately $8 Million per year.• Implement process engineering tools to identify opportunities and to optimize cross-functional processes.• Exploit data gathering and analytical tools and methods to reveal business critical information related to gaps and opportunities.• Demonstrate a bias toward Lean principles in evaluating follow-on opportunities for improvement.• Coach internal Black Belt and Green Belt Candidates through the certification process ensuring alignment with commonly accepted practices and proper application of statistical and other methods.• Establish performance metrics to ensure appropriate outcomes and communicate with all levels for alignment.• Deliver on-demand knowledge transfer events to ensure understanding of concepts and to extend the capabilities of individuals and teams to “Just Do It”.• Facilitate Kaizen Events to enhance and accelerate the pace of change and to gain buy-in from stakeholders

Spartanburg, South Carolina, United States

•Utilized Lean Six Sigma Black Belt Certification as a Senior Manager in Operational Performance, going on to earn Master Black Belt after being promoted to Senior Manager in Controllership Process Improvement. •Created over $5 Million in savings after introducing Lean Methodologies and CI Tools including DMAIC, 5S, Kaizen, Process/Value Stream Mapping, Root Cause Analysis, Scrum/Agile, etc. •Empower the Vice President of Shared Services by advising on valuable strategies while mitigating risk. •Dramatically improved staff capabilities by training 400+ Associates in introductory to advanced CI processes and Lean Six Sigma methodologies, leading Six Sigma Certification of 15-20 Project Managers at any given time. •Ensure regulatory compliance by developing and overseeing QA/QC including SOX controls testing for ICFR governance using RSA Archer and Workday.•Drive individual, team, and organizational success with strategic recruiting efforts, developing talent profiles, providing training opportunities, and collaborative performance reviews of direct and indirect reports.•Served as the USPS Liaison supporting a third-party mail facility producing 100,000+ pieces of mail each month.•Ensured the proper management and compliance of business-critical, customer facing functions for all servicing procedures (over 200) and related process maps for lead records/trust services, collections, bankruptcy, SCRA, etc.

Greenville-Spartanburg-Anderson, South Carolina Area

See Current Role

Duncan, Sc

•Directly supported the President of Exante Bank, earning Lean Six Sigma Black Belt during my tenure. •Left on good terms with references available, recruited back 5 years later by a former colleague that had become the Operations Manager at the Duncan, SC facility. •Maximized the accuracy and efficiency of corporate-wide operations through the identification, vetting, selection, and utilization of IT/IS tools and resources. •Improved customer satisfaction scores by over 50% after leading a pilot program to bring private medical practices into conformity with company (UHG) policies and procedures.•Served as Project Leader supporting the efficient post-acquisition contracting, scheduling, production, and delivery of over 5.6 Million Insurance Cards for new Medicare members.•Created a more than $73 Million savings by leading teams as Master Black Belt (Coach), through CI initiatives including 38 DMAIC projects, 3 DMADV projects, and numerous PDCA cycles across multiple locations.•Ensured SOX compliance and US Banking regulatory guidelines for a Utah Chartered Industrial Loan Corporation after developing and implementing processes supporting the accuracy, timing, and thorough report completion. •Optimized processes across all areas including staff training, customer onboarding, call-center operations, ID Card production, compliance reporting, print and mail, and documentation processing/accuracy.•Initiated QA/QC and production improvement initiatives for a high-volume facility with a print and mail capacity of 1 Million pieces/day.•Created $12 Million in annual savings by adding in-house 3 and 5-digit presorting capabilities, with seamless acceptance by the USPS after implementing full Service IMb mail presort software (BCC Mail Manager).

Greenville-Spartanburg-Anderson, South Carolina Area

•Built a new client portfolio with assets of over $18 Million in less than 3 years. •Earned 4 small-business retirement/401k clients with over $4 Million in assets. •Provided a full range of financial products and services including estate and retirement planning, market analysis, asset allocation, performance reporting, compliance, and product recommendations based on client risk tolerance.

Greenville-Spartanburg-Anderson, South Carolina Area

•Established and oversaw Information Services and Chargeback processes, a $100 Million+ global, annual budget. •Maximized a $6 Million+ annual technical services budget through proper vetting, negotiation, and contracting.•Successfully developed and delivered scheduled and ad-hoc reporting, modeling, and analysis (budget, variance, forecasting, trending, what-if) via SAP Business Warehouse, IBM Cognos, Oracle Hyperion Essbase, and Microsoft SQL Server/Management Studio. •Modernized and improved processes by applying Six Sigma/Lean methodologies and best practices. •Ensured ISO rating and compliance after implementing review processes and workflow audits.

Greenville-Spartanburg-Anderson, South Carolina Area

Directly supported the President of Exante Bank, a subsidiary of UHC.Earned Lean Six Sigma Black Belt during my tenure. Left on good terms with references available, recruited back 5 years later by a former colleague that had become the Operations Manager at the Duncan, SC facility. - See Senior QA position from 2011 - 2014

Barnwell, Sc

Progressively promoted throughout my tenure: Contract Administrator – multi-year, $50 Million maintenance contract, US Air Force Logistics Center, Robins AFB, GA.ISO9000/9001 Certified Lead Auditor – Led 10 on-site compliance/registration audits in the US and Mexico.Quality Manager/Management Representative – ISO9002 specialty metals/chemical processing facility.

Master Of Business Administration - Mba

Bachelor Of Science - Bs

Russian

Master Of Business Administration - Mba

Bachelor Of Science - Bs