Thomas Radabaugh Email & Phone Number

Brighton, MI, US

Kalamazoo, Michigan, United States

• Manage supply inventory and budget for 3 separate horticulture warehouses
• Train and develop employees on horticulture best practices including plant health, water management, pest management and cloning.
• Create quarterly reports to detail the success of the warehouse and sales
• Successfully implement roadmaps and action items to increase production of all locations by 12-15%

Beaumont/Port Arthur, Texas Area

• Managed a team of 30 customer service representatives and decreased staff turnover by 15% by increasing morale
• Hired, trained and mentored employees with on-call center procedures to ensure staff met daily, weekly and monthly goals.
• Prepared and analyzed KPIs, ensuring all teams were trained properly earning manager of the month three months in a row
• Developed a departmental incentive program for 150+ agents, that effectively increased schedule adherence by about 10%

Beaumont/Port Arthur, Texas Area

• Assisted physical therapists with non – clinical tasks while caring for patients
• Performed prescribed exercises and strengthening techniques
• Educated patients by demonstrating proper use of equipment and exercise routines
• Verified current insurance benefits based on current guidelines
• Provided excellent customer service skills while working with patients in person or over the phone

Office Of Development And Alumni Relations Bronco Connection Center

• Lead in the building of lists for the philanthropic benefit of the student call center
• Developed extensive training programs to further fundraiser development in both personal and professional careers
• Assessed the needs of each department and developed a comprehensive, well written manual for each position
• Applied my experienced knowledge of SmartCall, Microsoft Excel and publisher to complete various projects assigned by the office staff
• Developed strategic promotional strategies for annual giving to increase fundraiser and alumni satisfaction
• Supervised 25-30 employees on any given shift by evaluating call sessions, monitoring individual performance and making recommendations for improvement

Kalamazoo, MI

• Provided guidance for new fundraisers and developed their ability to have the best cold calling experience
• Coordinated and scheduled calling segments to meet nightly and annual goals
• Maintained a positive, nurturing environment, to improve fundraiser needs

Kalamazoo, MI

• Cultivated relationships with alumni while engaging in conversations about their past experiences at Western Michigan University
• Enhanced communication skills while interacting with alumni, colleagues and staff members
• Successfully helped Western Michigan University reach their fundraising goals by raising $14,000, while maintaining a pledge percentage of 33.48%