Thomas Radabaugh Email & Phone Number

Brighton, Mi, Us

Kalamazoo, Michigan, United States

• Manage supply inventory and budget for 3 separate horticulture warehouses• Train and develop employees on horticulture best practices including plant health, water management, pest management and cloning. • Create quarterly reports to detail the success of the warehouse and sales• Successfully implement roadmaps and action items to increase production of all locations by 12-15%

Beaumont/Port Arthur, Texas Area

• Managed a team of 30 customer service representatives and decreased staff turnover by 15% by increasing morale• Hired, trained and mentored employees with on-call center procedures to ensure staff met daily, weekly and monthly goals.• Prepared and analyzed KPIs, ensuring all teams were trained properly earning manager of the month three months in a row• Developed a departmental incentive program for 150+ agents, that effectively increased schedule adherence by about 10%

Beaumont/Port Arthur, Texas Area

• Assisted physical therapists with non – clinical tasks while caring for patients• Performed prescribed exercises and strengthening techniques• Educated patients by demonstrating proper use of equipment and exercise routines• Verified current insurance benefits based on current guidelines• Provided excellent customer service skills while working with patients in person or over the phone

Office Of Development And Alumni Relations Bronco Connection Center

• Lead in the building of lists for the philanthropic benefit of the student call center• Developed extensive training programs to further fundraiser development in both personal and professional careers• Assessed the needs of each department and developed a comprehensive, well written manual for each position• Applied my experienced knowledge of SmartCall, Microsoft Excel and publisher to complete various projects assigned by the office staff• Developed strategic promotional strategies for annual giving to increase fundraiser and alumni satisfaction• Supervised 25-30 employees on any given shift by evaluating call sessions, monitoring individual performance and making recommendations for improvement• Utilized my training skills to further fundraiser development and increase pledge percentage by 8%• Gained meaningful relationships with student staff, while mentoring and managing their tasks and development

Kalamazoo, Mi

• Provided guidance for new fundraisers and developed their ability to have the best cold calling experience• Coordinated and scheduled calling segments to meet nightly and annual goals• Maintained a positive, nurturing environment, to improve fundraiser needs

Kalamazoo, Mi

• Cultivated relationships with alumni while engaging in conversations about their past experiences at Western Michigan University • Enhanced communication skills while interacting with alumni, colleagues and staff members• Successfully helped Western Michigan University reach their fundraising goals by raising $14,000, while maintaining a pledge percentage of 33.48%