I am an experienced customer service and sales management professional with a strong background in mortgage financing and banking operations. Skilled in solution selling, contract negotiations, and strategic planning, I bring a results-driven approach to everything I do. I excel in project management and product development, while always maintaining a focus on clear communication and building strong partnerships. Committed to fostering an inclusive work environment, I value diversity, equity, and inclusion, ensuring that everyone feels respected and motivated, all while remaining compliant with industry regulations and risk management standards.
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Sales SpecialistCharter CommunicationsCrowley, Tx, Us
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Mortgage ConsultantWells Fargo Home Mortage May 2022 - Jul 2024• Collaborated with bankers and external partners in all areas of Mortgage Financing.• Supported a high-volume customer base with mortgage lending needs.• Educated customers with lending options available to them based on their credit needs.• Met with realtors to keep them updated on what is happening in the mortgage market.• Attend closings and open houses providing excellent customer support to the buyer and seller. -
Business BankerWells Fargo Oct 2015 - Oct 2022Fort Worth, Texas, United States• Assisted customers achieve financial success, including credit options and teaching the best ways to save for both business and personal portfolios.• Referred customers to financial and mortgage partners for assistance in home purchase options.• Assisted customers with setting up banking business accounts that best fit their financial needs.• Attend marketing events as a business advocate promoting Wells Fargo's specialized services.• Recognized as a Star Performer, meeting excellence in customer service business goals. -
District Manager/ Store ManagerCinco Five Llc Nov 2013 - Oct 2015• Wrote the Policy and Procedure Handbook for the company, meeting Texas HR laws to minimize loss and maximize gains in profit.• Created the job titles and positions for the company including detailed job descriptions, responsibilities, and duties to provide exceptional customer service.• Trained supervisors and leads in their positions so that they could learn how to train other employees within the company.• Ordered inventory weekly to maintain business needs and satisfy demand.• Monitored employee scheduling to ensure all shift work is covered effectively. -
Card ServicesBank Of America Aug 2012 - Nov 2013Fort Worth, Texas, United States• Provide excellent customer service for customers establishing credit needs.• Teach customers the benefits of all banking products.• Educate customers on all credit card options that best meet their spending needs.• Process payments and troubleshoot customer complaints in all areas of their banking needs.• Trained new hires on best practices and sales techniques when managing incoming customer calls. -
Shipping And Receiving ManagerW. Pat Crow Forgings Aug 2010 - Aug 2012Fort Worth, Texas, United StatesI would manage the shipping logistics for shipping products. I would call multiple shipping companies to acquire quotes to see where i could best save the company money.I would also make sure that products coming in and out of the warehouse were not only correct but also that the quality of the products were to the standard of the company by checking the manifest.Also to keep track of product inventory and location so that it can be easily located for future needs and so that other employees can locate it without the assistance of me. -
Shipping And Receiving Clerk/ CommercialLowe'S Companies, Inc. Nov 2008 - Aug 2010Keller, Texas, United States• Maintained an organized inventory system, conducting regular stock counts and cycle counts to ensure inventory accuracy.• Operated forklifts and pallet jacks to move heavy materials, ensuring adherence to safety guidelines.• Unloaded products off of 18 wheelers, box trucks flat beds, and took product to designated location• Scanned and counted products that was received to make sure quantity and quality was correct -
Sales Manager24 Hour Fitness Jul 2007 - Aug 2010• Managed a team of sales consultants and personal trainers in areas of sales and customer service.• Trained team on membership sales practices and how to overcome customer objections to close the sale.• Present customer membership options and benefits of purchasing a membership that fits their lifestyle needs.• Develop weekend sales plans to meet business objectives.• Interview and hire new employees when needed
Thomas Ayala Education Details
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West Wood CollegeGraphic Design
Frequently Asked Questions about Thomas Ayala
What company does Thomas Ayala work for?
Thomas Ayala works for Charter Communications
What is Thomas Ayala's role at the current company?
Thomas Ayala's current role is Sales Specialist.
What schools did Thomas Ayala attend?
Thomas Ayala attended West Wood College.
Who are Thomas Ayala's colleagues?
Thomas Ayala's colleagues are Michael Langston, Sara French, Douglas Bidwell, Eddins Mcnealy, Robbin Smith, Mikey Dome, Rosie Lozano.
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Thomas Ayala
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Thomas Ayala
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