Thomas Archbold Email and Phone Number

Client Services Teams: technical support, implementation support, training support, documentation:Coordinate resources from multiple teams during fast paced critical situations.Use multi-threaded inputs to independently make appropriate decisions on priority and drive urgency in resolution and provide direction.Utilize comprehensive technical knowledge to visual all aspects of the production environment and guide multi-team, multi-bridge efforts to problem solve complex technical issues and restore service.Develop training materials, supporting videos, and customer facing tools.

Consult with existing and new clients to complete a thorough needs assessment, demonstrate product capabilities and make recommendations on software and hardware solutions.

Consultation with existing and new clients to complete software and hardware configurations and/or modifications to client specifications. Work with existing and new clients on complex module configurations and/or the development of design specifications for application enhancements. Effectively train new and existing clients on time and attendance software and hardware solutions via onsite client training classes and/or webinar training sessions. Lead software trainer, as well as development of effective training programs (reference documentation and video programs) for internal and external users for existing and new applications.

Maintenance of computer lab PC desktop, audio-visual, notebook and printer workstations. Campus-wide desktop, notebook and printer support - classroom and administrative offices. Student, teacher and administrator educational and business software training and support.

Oracle 9i Sequel report design & development - Warehouse Management System (WMS). Cycle count/inventory report development and implementation in WMS system for system users, management and external clients. PC, server and user support: Microsoft Enterprise Server 2003, Windows XP SP3 and Microsoft Outlook 2007 Server / Business Contact Manager 2007.

Manager, Computer Services / Special Projects Local, regional, and national hardware and enterprise software support and development. Regional and national server, desktop, notebook, and printer support. Software development, training, and support for desktop, network, enterprise, and PBX applications. Microsoft NT 4.0 SP6, Windows 2000, Windows XP. Microsoft SharePoint corporate website development. HTML & Javascript. Microsoft Office applications: Word, Excel, Powerpoint, Access, and Visio. IRIS-2 proprietary enterprise ocean cargo software development and support. IBM AS-400 Query/400 report development. Avaya Definity G3 Si MultiVantage V.11 PBX system programming and support. Vector, hunt group, and virtual directory number programming. Basic Call Management System (BCMS) installation. Intuity/Audix voice mail and auto-attendant routing programming. Special Projects Management. Office relocation project implementation in 2002 and 2003. Contract renegotiation and management for local, long distance, and international phone service. Disaster recovery plan implementation in a regional office (Ontario, California). Regional (U.S. west coast) enterprise systems software training implementation.

Computer Services Manager / Equipment Control IBM System 36, AS/400 System maintenance. Equipment (ocean containers, refrigerated containers, and container chassis) management.