Tom Callicott Email & Phone Number

Codsall, Gb

Europe

As the Head of Group Shared Services for a multinational organisation operating in the UK, Germany, and Poland, I am entrusted with the strategic leadership and oversight of several crucial departments. With expertise in Order-to-Cash (OTC), Purchase-to-Pay (PTP), Hire-to-Retire (HTR), Master Data Management (MDM), IT Service Desk, Fleet, and Record-to-Report (RTR), I drive operational excellence, process optimisation, and cost efficiencies across diverse geographies. Collaborating with cross-functional teams, I ensure seamless coordination, standardisation, and continuous improvement of shared services, enabling enhanced service delivery and customer satisfaction. Through my visionary approach and adept management, I facilitate organisational growth and success in a rapidly evolving business landscape.

Shropshire, England, United Kingdom

Developing, delivering and maintaining Finance and HR services to the UK businesses.

Telford, England, United Kingdom

Deputy Head of UK SSC / Hire to Retire Stream Lead. - Develop and lead the Hire to Retire Group Shared Services activites for the UK, providing a high quality, consistent employment experience, with high volume capability across the UK.

Shropshire

Leading a team, who are responsible for:HR Business AlignmentHR Strategic ObjectivesHR Target Operating ModelHR Systems optimisationHR Data and Insight applicationHR Lean Process redesignGlobal systems implementationsHR insightHR GDPR ComplianceTerms and Conditions Alignment

Coventry, United Kingdom

• Promoting HR Analytics within the business and industry with effective, empirical analysis.• Working to define, produce and analise HR metrics around business and strategic requirements.• Global HR technology project• Making HR Metrics more accessible to the wider business community• HR business lead

Dudley

• Initially a stand alone role as the HR metrics moved from a local to global level. Subsequently increased the team and became the manager with direct reports• Using detailed knowledge and expertise of the HR metrics, the data is then linked into a number of dashboards and key metrics to provide cross function analysis as well as standalone interpretation for departmental insight• Support to full systems reconciliations, ensuring data integrity through analysis and reporting• Full board level dashboard creation to aid business decisions and provide insight• Project ownership - creation and development of disparate reporting projects• Presentation of dashboards to our CEO and Executive Board, highlighting trends and analysis on a number of key areas including headcount, starters, leavers and salary, as well as training levels obtained, training in progress, sickness rates by department and business, performance and cost• Project support. Offering support to ongoing internal and external projects of all natures• Report development. Creation, distribution and adaptation of reporting• Global reporting rollout. Production and distribution of a wide range of "self-service" reporting to aid business processes and user system knowledge• Provide a commentary on reports to ensure that the data is as easy to use as possible• Systems maintenance. Creating better information for use in systems and to coincide with highly accurate analytics• Systems standardisation. Amending and maintaining standardisation of reporting systems• Report automation. Using VBA, SQL, Access and other reporting interfaces to increase turnaround times on key reports• Report standardisation. Consolidating data, to create accurate and consistent reporting• Pro-Active reporting. Providing information to users pro-actively, adding value to operations

• Responsible for providing analysis and interpretation to both internal and external customers, as well as liaising and updating third parties.• Consolidated many separate reporting streams, and standardised reporting from 15 individual suits of reports into a single template, which required focus groups with divisional and local finance directors and controllers, ensuring a single approach to analytics for ease of production and understanding. • Management of a small team including, time keeping, attendance, performance reviews, personal reviews, target setting and administration• Standardisation of reporting for all businesses• Responsible for all reporting based at Shared Service Centre (which consists of 15 separate businesses, HR, Finance, AP and Project Management)• Responsible for providing information for submission for MMAs, board packs, SMT reviews, staff reviews and target reviews, along with collating and publishing business wide target figures• Over 600 reports produced by my team monthly, consisting of daily, weekly, monthly, quarterly and yearly figures• Calculation of all Shared Service Centres performance KPIs, for all areas• Detailed analytical support of multiple high profile projects, including mass code standardisation, business migrations, data cleansing, system implementation and system development• Involved in the creation of "Collections Engine" process, accelerating dunning cycles and allowing increased focus on problem areas within credit control• Continued and highly detailed analysis of credit function, providing data, analysis and insight into available figures, allowing the focus of resource to improve productivity• Working closely with Finance department on numerous projects relating to property invoicing, property maintenance and headcount figures.• Extremely high focus on attention to detail, excellent time management and managing expectations• Automation of reporting packs using VBA and SQL

Dudley

Production of reportsSecondment to Managerial Role to provide maternity coverAutomation of reportsProject involvement

Master Of Business Administration - Mba

Master'S Degree, Human Resource Management

History And Politics

Education record