Thomas Andrews Email & Phone Number

Portland, Oregon, Us

● Order management through Business Manager, SAP, and CS Suite from sale to delivery● Work with Global Web Producer in DTC to proof French-language content for keenfootwear.com/fr-ca ● Focus on follow up, on-time delivery, and conflict resolution● Pro application processing and verification for external strategic marketing; trains new agents on Pro SOPs ● Warranty claims processing following SOPs to ensure accurate, detailed QC information● Ongoing site translations for keenfootwear.com/fr-ca including the FAQ, ticketing using JIRA● Outstanding client service in French and English via Zendesk CRM software (over 64,000 ticketed interactions)● 100% positive review responses, rated 4.95/5 by fans who consistently mention my efficiency and product knowledge (#1 rating on team)

Redondo Beach, Ca, Us

● Managed busy real estate offices; phone operations, billing, events, promotions and office operations● Coordinated escrow, inspections and all vendor appointments to ensure closing requirements are fulfilled● Recruit new agents using online marketing; included creating pipeline for future agents● Developed an onboarding and interview program with a commitment to providing the candidate an excellent experience● Utilized Microsoft Suite, Google Drive, Excel, PowerPoint, Adobe Creative Suite daily

● Goal driven sales● Designed eye-catching window displays● Fitted customers from toddler sizes to mens 16EEE● Received shipments and processed RAs● Made bank deposits, repair deliveries, courier duties● Planning sales events● Aided to curate social media marketing

● Oversaw project workflow of events, quarterly web launches and internal business administration ● Collaborated with external partners to implement and manage events● Developed social strategy editorial calendars; copywriting ● Planned and launched fundraising events

● Responsible for daily office workflow, including scheduling in Outlook● Managed the personal and business calendar of the owner, Gregg Simon● Travel Planning for International Travel Goods Association trade show● Advertising and traffic management of social media, local TV, newspaper● Broke cultural and language barriers to communicate with customers from all over the world● Provided travel information, domestic and international● Keyholder responsible for opening, closing, and balancing tills● Tracked orders, invoices, and shipments● Knowledge-driven sales to exceed goals

New York, Ny, Us

● Specialized in satisfying difficult customers.● Praised by customers to supervisor, by letter, and on store website 15+ times for providing outstanding service.● Top Personal Sales Dec. 2006, over $39,000

● Taught basic fencing and French fencing vocabulary to teens and preteens.

● Bought + sold used music, movies, and other media