Meticulous communicator with focus on follow through and customer experience. Independent, steady, and consistent: proven record of customer satisfaction as a top-rated performer, regularly praised for efficiency, clarity, and individual focus.As the only French-speaking customer service agent for keenfootwear.com in the US and Canada, I am responsible for delivering customer satisfaction from start to finish in all capacities including sales, warranty, product consultation, and strategic marketing (Pro accounts). I am a tireless seeker of information, passionate about research, analysis and the distillation of data. I am an animal lover and a collector of books.Key Competencies:Exceptional Customer ServiceFrench Language / TranslationProactive CommunicationDe-escalation and Conflict ManagementSolutions-Oriented Product ExpertiseWriting and Editing Information ManagementResearch and SynthesisAccuracyKnowledge-based SalesAbility to work autonomouslyLifelong outdoor adventurerPassionate reader and home librarianSAPMicrosoft SuiteJIRAZendesk
Listed skills include Editing, Blogging, Photography, Journalism, and 22 others.