Tom is a project manager with in-depth experience utilizing skills to deliver on-time and cost-saving solutions. A proficient analyzer and problem solver to assess risk management and provide corrective action plans. As a task-driven individual, Tom ensured that his team delivered on-time results while meeting customer expectations. As the voice of the customer, Tom works closely to ensure all customer expectations are met and satisfactory. Assisting customers with current business needs along with showing value for recently implemented projects and services. Customer satisfaction is a number one priority.Tom was instrumental in assisting with the implementation of managed services. Working with all levels within the organization, Tom helped to develop the standard operating procedures to ensure monthly recurring revenue, value reporting, onboarding, and offboarding customers.
Listed skills include Sdlc, Project Management, Management, Process Improvement, and 14 others.