Thomas Carusone Email & Phone Number

Waltham, Massachusetts, United States

• Primary customer point of contact for Professional Services engagements and managed services• Manage all phases of the project including scheduling, project plan development and maintenance, timekeeping, expense management, reporting, close-out and invoicing.• Develop and maintain detailed customer-facing project plans/schedules including tasks, responsibility, dependencies, due dates, and other related items• Proactive communication (internally and externally), change management, and scope control.• Actively drive projects to conclusion, including leading and actively participating in meetings, including measuring project success, and identifying areas for future improvement.• Provide reporting and accurately maintain project status and budget/financial information for management.• Manages the completion and distribution of all deliverables to customers, by tracking the delivery status and installation schedules, in accordance with required timeframes.• Keep WTG systems (Datto PSA / Autotask) updated with the latest project status information.• Track project-related shipping/status delivery for materials (hardware, software, license, and subscription).• Coordinate installation activities and ensure the proper Engineering resources are assigned to a project• Provide strong written and verbal communication to customer contacts regarding all aspects of the project• Resolve client satisfaction issues and develop relationships for the long-term benefit of the client and WTG.• Actively support WTG Account Executives in identifying follow-on solution sales or services opportunities.

Glastonbury, Connecticut, United States

Implement and lead projects successfully by budget planning and forecasting along with tracking, collaborating, and managing project scope to ensure project deliverables are met. Oversee all components of the project including project planning, execution, cost, timing and functionality. Manage engineering resources needed for the project (5-7 engineers) Develop, track and maintain project plans, budgets and timelines using MS Office Suite Identify and manage project scope changes, risks and contingency plans as needed. Estimate initial resources needed to achieve project goals along with ongoing assessment of resources to ensure successful project delivery within time and cost Coordinate equipment distribution and shipping Ensure implementation of various hardware components, i.e. servers, access points, switches are installed and functional for customer end use Create and manage project schedule  Create cybersecurity training and phishing campaigns via KnowBe4 Build, develop, and grow any business relationships vital to the success of the project and organization

Msm, Management

Bs, Small Business Management