Thomas Cox Email & Phone Number

The InfoSec Solutions Manager coordinates with many departments to support and improve application usage in the company, analyze and optimize procedures, enhance compliance knowledge and requirements, and augment information protection practices. My role is responsible for learning new software and tools leveraged in the company, maintaining understanding of existing applications, overseeing access and information administration in these tools, and supporting requests about applications and processes throughout. Whether being proactive on improvements or reactive to unforeseen events day-to-day, I help drive the optimization of application usage, information protection, and business practices throughout the company.

Billings, Montana, United States

Review processes within the ATM Onboarding area for opportunities for software automation and process improvements. Advisor to heads of business and frontline staff providing high impact process solutions to interdepartmental roadblocks.My responsibilities and accomplishments include:Mentor, process support, and escalation contact to 25 employees across 6 lines of business working in the Onboarding unit. Subject matter expert of software to a company of 250+ employees.Overhaul process workflow tools in proprietary software:-Reduced work template creation time from 8 hours to 15 minutes. Template maintenance from up to 4 hours to under 5 minutes per template-Created 10 new user facing reports to supply staff and leaders with work management queues and performance metrics-Partnered with Product Engineering to design and implement 50 system enhancements, reducing processing time by 20% and saving 5 FTE in the ATM Onboarding unitServe the company as the tool administrator for Mapline:-Created 25 unique maps utilized by sales and marketing teams to obtain and manage new clients-Organized 500 individual datasets used by operations teams to optimize routes and service footprints-Maintained user access for 20 licenses

Remote

Provided counsel and technology support for front line staff and all levels of leadership.Responsibilities:-Consulted with leadership to evaluate requirements for technology solutions and process efficiencies.-Conducted individual and department needs analysis to determine training solutions. Developed and delivered specialized, needs-based training that supported key business objectives/metrics.-Facilitated virtual and on-site employee onboarding and developmental training.-Collaborated with internal partners to develop and enhance software product knowledge and confidence in live demonstrations to prospective clients.

Billings, Montana, United States

Planned and executed product launches and directed user adoption strategies. Conducted training and support for clients in the new Financial Institution line of business. Demonstrated software functionality and highlighted business efficiency opportunities to high value client prospects. Served as a software and product subject-matter-expert for the entire company.

Billings, Mt

Created and maintained business case project documentation. Liaison to an in-house agile software engineering team. Facilitated software (updates, functionality, enhancements, gaps) demonstration to department leaders. Guided stakeholders throughout the software development lifecycle though business requirements gathering to project meetings and implementation. Conducted quality assurance and user acceptance testing as development was readied for installation.

Remote

Acted as a liaison between third party vendors and business lines to develop application enhancement requirements while performing impact analysis. Responsible for completing and confirming that all project documentation met audit standards, and coordinated with internal and external partners to implement application changes.

Billings, Montana Area

Managed workflow as a team lead for a team of 15 people, ensuring daily production goals were met. Represented the department on project calls as a planning and implementation resource, while being responsible for personal daily production goals and resolution of escalated issues.

Billings, Montana

Served as a team lead responsible for managing the workflow for three functional processes, confirming that daily production standards were achieved. Performed peer quality audits and communicated findings to leadership as necessary.

Billings, Montana, United States

Executed daily retrieval of loan documents for paid loans in a vault containing 3 million files. Fulfilled customer service requests for loan documents by email or standard mail, utilizing an image retrieval system.