Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Thomas Cruz is listed as IT Engineer - A+ | Network+ | Security+ at RapidSOS, a company with 153 employees, based in New York, New York, United States. AeroLeads shows a matched LinkedIn profile for Thomas Cruz.
Thomas Cruz previously worked as IT Engineer II at Rapidsos and IT Technician at Rapidsos. Thomas Cruz holds Bachelor Of Science (B.S.), Computer Information Systems from City University Of New York-Herbert H. Lehman College.
This section adds company-level context without repeating Thomas Cruz's masked contact details.
Review company-level records connected to Thomas Cruz before choosing the right outreach path.
Seasoned IT professional with over 5 years of expertise in technical support, cybersecurity, network operations, and automation. Demonstrated proficiency in managing diverse technologies and platforms, including Okta, the Atlassian Product Family, Slack, GitHub, Microsoft Azure, AWS, and GCP. Currently serving as an IT Engineer II at RapidSOS, specializing in premium support delivery and spearheading process enhancements. Committed to ensuring customer satisfaction, leveraging emerging technologies, and optimizing operational efficiency.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
- Served as the dedicated Systems Administrator for all applications, ensuring optimal performance and user satisfaction.- Cultivated and maintained strong vendor relationships to support organizational needs and negotiate effective solutions.- Successfully migrated users from multiple platforms (Active Directory, Office 365, Google Workspace).
- Delivered comprehensive technical support across all levels of IT issues, effectively managing IT tickets using Zendesk and Jira Service Desk.- Assisted employees with corporate computer usage, Google Workspace, Okta, multi-factor authentication, and collaboration tools such as Slack.- Cultivated strong vendor relationships to escalate complex issues.
- Managed reservation systems efficiently to optimize customer experience and service delivery.- Provided expert technical support and guidance to Apple customers, ensuring a friendly and engaging interaction.- Diagnosed product issues on-site, delivering explanations with patience and empathy to enhance customer understanding.- Assessed repair needs to.
- Quickly and accurately diagnosed technological issues, developing effective solutions tailored to customer needs.- Achieved and maintained a repair rate exceeding 95% for same-unit repairs, demonstrating commitment to quality service.- Delivered in-store repair, installation, and service for a wide range of products, ensuring customer satisfaction and.
- Engaged customers using effective sales techniques to provide tailored solutions that align with their definition of a successful fix.- Collaborated with the sales team to articulate services and technology, supporting them in achieving business objectives.- Consulted with customers to ensure their expectations were aligned with their needs and desires.
- Welcomed customers to the computer section, creating a friendly and inviting atmosphere.- Engaged customers with targeted questions to assess their interest in purchasing computers and tablets.- Identified customer specifications and budget requirements to recommend suitable desktop and laptop solutions.- Explained features and benefits of each.
Other employees you can reach at rapidsos.com. View company contacts for 153 employees →
Jeremy Hirschhorn
Colleague at Rapidsos
New York City Metropolitan Area, United States, United States
View →
JS
Jordan Schwartz
Colleague at Rapidsos
Camillus, New York, United States, United States
View →
ZF
Zvika Ferentz
Colleague at Rapidsos
Harrison, New York, United States, United States
View →
MB
Maggie Bonatz
Colleague at Rapidsos
Boston, Massachusetts, United States, United States
View →
MH
Michael Heneka
Colleague at Rapidsos
Greater Syracuse-Auburn Area, United States, United States
View →
JM
Jeremy Murphy
Colleague at Rapidsos
San Francisco Bay Area, United States, United States
View →
IN
Ivan Ng
Colleague at Rapidsos
Brooklyn, New York, United States, United States
View →
EH
Erik Hartrich
Colleague at Rapidsos
Buffalo, New York, United States, United States
View →
EI
Emily Ingram
Colleague at Rapidsos
New York, New York, United States, United States
View →
AL
Anthony Lobono
Colleague at Rapidsos
Greater Orlando, United States, United States
View →
Quick answers generated from the profile data available on this page.
Thomas Cruz works for RapidSOS.
Thomas Cruz is listed as IT Engineer - A+ | Network+ | Security+ at RapidSOS.
Thomas Cruz is based in New York, New York, United States while working with RapidSOS.
Thomas Cruz has worked for Rapidsos, Apple, Geek Squad, and Best Buy.
Thomas Cruz's colleagues at RapidSOS include Jeremy Hirschhorn, Jordan Schwartz, Zvika Ferentz, Maggie Bonatz, and Michael Heneka.
You can use AeroLeads to view verified contact signals for Thomas Cruz at RapidSOS, including work email, phone, and LinkedIn data when available.
Thomas Cruz holds Bachelor Of Science (B.S.), Computer Information Systems from City University Of New York-Herbert H. Lehman College.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Thomas Cruz you were looking for.
View similar profiles
