Tom Cook

Tom Cook Email and Phone Number

Results-driven senior technology leader | Relentless improvement | Team Builder | Mentor | Process and workflow Optimization | Digital Transformation | Product and Engineering change agent | Lean Delivery @ Komatsu
rolling meadows, illinois, united states
Tom Cook's Location
Milwaukee, Wisconsin, United States, United States
Tom Cook's Contact Details
About Tom Cook

Tom Cook is a Results-driven senior technology leader | Relentless improvement | Team Builder | Mentor | Process and workflow Optimization | Digital Transformation | Product and Engineering change agent | Lean Delivery at Komatsu. He possess expertise in management, leadership, it operations, infrastructure, system administration and 26 more skills. He is proficient in German.

Tom Cook's Current Company Details
Komatsu

Komatsu

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Results-driven senior technology leader | Relentless improvement | Team Builder | Mentor | Process and workflow Optimization | Digital Transformation | Product and Engineering change agent | Lean Delivery
rolling meadows, illinois, united states
Employees:
1503
Tom Cook Work Experience Details
  • Komatsu
    Senior It Manager - Service Management
    Komatsu Apr 2024 - Present
    Milwaukee, Wisconsin, United States
    Strategic leadership for the ITSM function, including Disaster Recovery/Business Continuity, IT Service Management (ITSM) Platform and Process Management, Compliance, and IT Asset Management (ITAM).
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  • Freelance
    Advisory - Itx & Servicenow Platform
    Freelance Dec 2023 - Mar 2024
    Advisory on process, end-to-end workflows, governance, standards & best practices, maturity models, and digital transformation.
  • Northwestern Mutual
    Servicenow Platform Owner
    Northwestern Mutual Jan 2022 - Nov 2023
    Milwaukee, Wisconsin, United States
    Individual contributor, center of excellence role focused on maximizing ServiceNow platform value (18+ applications) and driving strategic alignment on a shared data model. Partner with Principal platform architect on framework for technical governance, delegated development while maintaining platform health and adherence to best practices.Highlights:Winner of Hack For Good for Alex's Lemonade Stand Foundation (ALSF) and enhancing outcomes through curated content and provider resources to parents of childhood cancer throughout their journey.Consistently maintained an 80-85% say-do ratio through 36 planning increments following SDLC & PDLC for core SN platform.Lead spikes for proof of concept/value to evaluate, qualify, and recommendations through option analysis, including working with sourcing and procurement and enterprise architecture for tech debt reduction.Certified in AI/ML for usage in service and operations management, including process optimization, issue summarization, recommended next actions, root cause analysis, and other data analytics use cases.Collaboration and guidance to 4 service owners, 9 product managers and 12 product owners during expansion of ServiceNow offerings for ITSM, ITOM, ITBM/SPM, APM, SecOps, IRM, HRSD. Accountable for the ServiceNow Impact program which achieved a 157% ROI. Works directly with ServiceNow PACs on Platform and Impact, improving offerings through enhanced capabilities.K23 speaker on the customer value of the Impact program, including 5 customer advocacy calls in multiple industries with clients, a ServiceNow all-hands meeting customer panel, and a Live on ServiceNow webinar with 648 views. Co-leader of the Wisconsin SNUG, including sponsoring a user group for 230 customer attendees, the first in-person since Covid.Drafted critical talking points regarding new application business cases and software renewals, facilitating decisions at the CIO and CFO level for the Board of Directors' approval.
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  • Northwestern Mutual
    Assistant Director Of Product & Engineering
    Northwestern Mutual Feb 2019 - Jan 2022
    Milwaukee, Wisconsin, United States
    People leader for a team of 18, accountable for all ServiceNow engineering practices, including build, QA, release, operate/SRE for platform health and standards for all platform applications.Highlights:Conducted skills and delivery assessment to bring an outsourced model (on/offshore) for build & operate functions back to an in-house employee/FTE staffing model at a reduced run rate and improved service level.Utilized manufacturing and lean approaches (Kaizen) for ongoing operations and new investments to optimize process and workflow, improving the usability and reliability of systems. Designed and led IT standard work through automated request fulfillment, with RPA and CI/CD for points of entry for reduced cycle times, reduction of risk, and improved CSAT/SLA/XLA, aligned to standards & leading practices, Transformed an infrastructure operations team by eliminating inefficiencies, reducing expenses by $500k, and improving SLA measures, resulting in a self-sufficient and automated workflows within four months.Led multiple tracks on the successful migration from outdated Cherwell to modern ServiceNow within seven months, resulting in a 74% decrease in major incidents and avoiding $45M in operational impact for a $32B annual revenue organization.
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  • Northwestern Mutual
    Lead Technology Product Manager
    Northwestern Mutual May 2017 - Feb 2019
    Assumed responsibilities for two agile teams (process & solution) on the migration from HP Service Manager to Cherwell Service Management for over 5,000 users and 18,000+ customers. Ensured adherence to Model Audit Rule (MAR), PII management, HIPAA, and other sensitive data handling and compliance requirements.Highlights:Delivered project in 7 months, including defining and executing “go-to-green” for product launch, including fly-in scope of e-bonding with Zendesk tool based on company acquisition.Principal lead, accountable for Service & Systems Management process. Ensured governance of ITSM & ITIL processes were followed during a period of significant Tech employee reduction and outsourcing of engineering, support, and technical operations positions to an MSP with a scope of 5 call centers and 112 n-tier teams.
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  • Northwestern Mutual
    Sr. Manager Sre/Observability
    Northwestern Mutual Jan 2013 - May 2017
    Milwaukee, Wisconsin, United States
    Accountable for engineering & operations, performance management for a team of 12, budgeting, event management strategy and vendor relationship management (big 4). Additional experience leading Service Operations leaders board, identifying opportunities for process improvement for IT Infrastructure & Operations (on-premise & cloud) teams in mainframe, networking, core compute & storage, workload automation, and PPM tools. Utilized a combination of open source and vendor tools, (including HP, IBM, CA, RSA, SNMP, WMI, Splunk, ELK) for aggregation and event correlation to ITSM for ticketing and self-healing use cases through runbook automation.Highlights:Transformed team from traditional monitoring & escalate to true proactive response and prevention. Achieved a 1:1 event to actionable ratio and 82% reduction in major incidents for over 50 infrastructure technologies and 350 applications.CSAT scores for application availability and experience increased from 63% to 92%Partnered with DevOps team to automate runbook procedures for standardized response & self-healing capabilities. 33% reduction of off-hours contact to on-call L3+ experts.
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  • Northwestern Mutual
    Senior Solutions Architect - Endpoint Management
    Northwestern Mutual Mar 2008 - Jan 2013
    Milwaukee, Wisconsin, United States
    Solutions Architect - Endpoint management in Field Infrastructure Management organization of 15,000+ financial representatives and their staff. Responsibilities included management of a 600k+ labor budget and 1M+ of software/hardware capital budget. Developed staff through coaching and performance management process. Accountable for the overall effectiveness of the team. Scope was desired state management, HAM/SAM, security, BYOD containerization, software distribution, software inventory & utilization, and release management for core financial services applications (corporate and salesforce)Highlights:Engineered solution to shift from physical media to electronic distribution for 120 remote offices, saving $200,000 in disc mastering, packaging, and shipping costs. Provided the ability to shift from quarterly releases to continuous delivery.Evaluated, selected, planned, and executed the rollout of Remote Control software (Bomgar/Beyond Trust Remote Support) including the innovative capability of supporting smart phones for our exclusive sales force and integrating into IT Service Management tooling.Spearheaded simplification project migration from Tivoli Configuration Manager to Bigfix. Achieved $450,000 cost savings with 9-month payback period.Consolidated two separate process and tools teams into one unified team while supporting 26,000 endpoints on two Windows OS platforms during the Windows 7 rollout. Engineered process to save $350,000 on the deployment of Windows 7 through automated software migration and integration into Service Catalog.
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  • Northwestern Mutual
    Technical Engineer
    Northwestern Mutual Jun 2003 - Mar 2008
    Milwaukee
    Lead engineer responsible for maintaining Tivoli environment as primary endpoint management solution for software distribution, software inventory/asset management, and PC & mobile device support tooling (remote control). Highlights:Member of IBM customer council for endpoint management and design partnership approach on steering product direction and development. Multi-year speaker at systems management conference, recognized as a thought leader.Responsible for the decommissioning of a legacy Service Desk tool (Tivoli Service Desk) and installation of a new ITIL/service management toolset (Peregrine Service Center, then HP Service Manager) with the service, incident, and problem modules implemented. Migration of in-house change management tooling to HP Service Manager Change enablement module.Implemented Tivoli Management Framework for 25,000 client systems nationwide for the purpose of software distribution and inventory management. Minor usage of task scheduling for automation of routine tasks.
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  • Northwestern Mutual
    System Engineering Intern
    Northwestern Mutual Jun 2001 - Jun 2003
    Milwaukee, Wisconsin, United States
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Tom Cook Skills

Management Leadership It Operations Infrastructure System Administration Budgets Software Installation Strategic Planning Vendor Management It Infrastructure Management Bigfix Team Building It Management Team Leadership Architecture Inventory Management Engineering Public Speaking Bomgar Team Management Itil It Service Management Software Development Life Cycle Enterprise Architecture Software Procurement Software Audits Operating Models Planning Budgeting And Forecasting Customer Service Enterprise Software It Strategy

Tom Cook Education Details

Frequently Asked Questions about Tom Cook

What company does Tom Cook work for?

Tom Cook works for Komatsu

What is Tom Cook's role at the current company?

Tom Cook's current role is Results-driven senior technology leader | Relentless improvement | Team Builder | Mentor | Process and workflow Optimization | Digital Transformation | Product and Engineering change agent | Lean Delivery.

What is Tom Cook's email address?

Tom Cook's email address is tc****@****ual.com

What is Tom Cook's direct phone number?

Tom Cook's direct phone number is +141466*****

What schools did Tom Cook attend?

Tom Cook attended Milwaukee School Of Engineering, Cardinal Stritch University, Fachhochschule Lübeck.

What skills is Tom Cook known for?

Tom Cook has skills like Management, Leadership, It Operations, Infrastructure, System Administration, Budgets, Software Installation, Strategic Planning, Vendor Management, It Infrastructure Management, Bigfix, Team Building.

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