Thomas Cooke Email & Phone Number

Teaneck, New Jersey, US

Director of QA for the ClaimSphere (HealthCare) suite of products.

• Corporate head of SQA for leading health care cost management firm, managing an average workload of 100+ active projects. Define the mission and strategy of SQA team. Meet with Business partners, Business Analysts.
• Customized HP Quality Center (ALM) 11 to provide defect metrics and root cause analysis.
• Established SQA entry and exit criteria to improve turnover quality. Significantly reduced Production outages.
• Implemented automated regression testing of key business applications through QTP, Automate, and customized scripting, significantly reducing regression test execution time and improving testing accuracy.

New York, NY, US

Established the initial Software Quality Assurance team at Morgan Stanley Trust (Mutual Fund Transfer Agency), including planning, hiring, training, test environment creation and maintenance. Managed and expanded the Global QA teams in the Investment Management and Merchant Banking divisions. Led QA team in planning and executing tests for trading, mutual.

Led the Information Security, Release Management (PVCS, Changeman), Standards, and Business Continuation teams. Planned and monitored annual IT budget. Ensured compliance with Privacy and Security policies, GLB, and SOX. Conducted divisional training to introduce new projects and initiatives. Developed training program and led implementation of the SOX and.

Managed the Production Support, Release Management, Information Security, and Disaster Recovery teams. Established and improved the communications with the Business and with Vendors for application upgrades and outages. - Implemented campaign of outage prevention through root cause analysis. Installed Tivoli monitoring tools to identify problem hardware.

Established and managed the Development and QA teams for the systems supporting Prudential’s conversion to a public company ($20 billion distributed to 12.8 million customers). - Initiated comprehensive data quality review of large volumes of data from 34 business units throughout the US and Canada in order to improve accuracy of the transaction. Created.

Partnered with Operations, IT, Marketing, and Tax, to produce 3+ million year-end state-of-the-art customer statements. These annual statements displayed income, trades, exchanges, gains, losses, checking and VISA activity, tax information, account performance. Met strict year-end processing deadlines. - Statements Teams recognized as world class in.

Managed Operations units responsible for customer tax reporting. Also managed portfolio Pricing, Class Actions and Bankruptcy Support, and Branch support teams. - Upgraded daily balancing and reconciliation procedures. Improved tax deposits to 100% on time. - Implemented international database to provide educational materials about withholding rules, tax.

Managed day-to-day operations: deposits of dividends and interest, receivable research and collection, data entry, claims payments, abandoned property escheatment, and account reconciliation. - Designed and implemented state-of-the-art check depositing system that eliminated back-end reconciliation, improved timeliness and accuracy of deposits, and reduced.