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Global Director/Vice President of Software Quality Assurance (SQA) at Cognizant (health care sector/TriZetto), MultiPlan (health care cost management), Morgan Stanley (investment banking), and Prudential Financial (wealth management, life insurance, property & casualty). Define and implement the overall QA strategy for the organization. Recruit, train, and lead teams of onshore and offshore test engineers for all types of testing (functional, regression, exploratory, integration, security, automation, and performance). Improve testing effectiveness and lower project cost through automation, defect metrics, identification of root cause, and a risk-based approach. Champion for SDLC process improvement methodologies (Waterfall, Agile, Lean, Six Sigma). Agile (Scrum) mentor. Manage annual team budget and complete performance appraisals. Certified Manager of Quality and Organizational Excellence (CMQ-OE; American Society for Quality). Excellent communication and presentation skills. Experienced trainer in SQA, Information Security, and IT Compliance (e.g., SOX, GLB, HIPAA, Privacy). Well-rounded Technology background includes leadership roles in Application Development, Project Management, IT Administration and Budget, Production Support, Information Security, Data Privacy, Change Management, Business Continuity, and Vendor Management. Operations experience in Financial Services includes leadership roles in Tax (TEFRA), Corporate Actions, Class Actions and Bankruptcies, Customer Service, and Audit.
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Director QaCognizant Jan 2014 - PresentTeaneck, New Jersey, UsDirector of QA for the ClaimSphere (HealthCare) suite of products. -
Director - Software Quality AssuranceMultiplan 2008 - 2013Corporate head of SQA for leading health care cost management firm, managing an average workload of 100+ active projects. Define the mission and strategy of SQA team. Meet with Business partners, Business Analysts, Development teams, and Project Managers to review requirements, create test plans, and establish project timelines. Lead onshore and offshore test engineers (and 4 SQA managers) in test execution, defect reporting, and test documentation. Established firm’s initial offshore testing team.• Customized HP Quality Center (ALM) 11 to provide defect metrics and root cause analysis. • Established SQA entry and exit criteria to improve turnover quality. Significantly reduced Production outages. • Implemented automated regression testing of key business applications through QTP, Automate, and customized scripting, significantly reducing regression test execution time and improving testing accuracy.
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Vp - Software Quality AssuranceMorgan Stanley 2005 - 2008New York, Ny, UsEstablished the initial Software Quality Assurance team at Morgan Stanley Trust (Mutual Fund Transfer Agency), including planning, hiring, training, test environment creation and maintenance. Managed and expanded the Global QA teams in the Investment Management and Merchant Banking divisions. Led QA team in planning and executing tests for trading, mutual funds, accounting, tax, pricing, investment banking, merchant banking, portfolio management, corporate actions, compliance, and other key applications. - Established Proactive SQA program, focused on process improvement techniques to "build quality in" (rather than "test it in") and on defect prevention.- Implemented Data Masking program for disguise and protection of data used in test environments.- Dramatically reduced the frequency of Production defects, and improved application stability. - Significantly expanded investment in test automation, reducing overall testing time and increasing test coverage. - Part-time trainer on technology topics, including Data Privacy, Information Security, and QA.- Regularly delivered presentations to senior management on progress of QA team. - Active contributor to the Lunch and Learn program and to the corporate QA Managers Forum. . -
Director - It Administration (Prudential Investments)Prudential Financial 2003 - 2005Led the Information Security, Release Management (PVCS, Changeman), Standards, and Business Continuation teams. Planned and monitored annual IT budget. Ensured compliance with Privacy and Security policies, GLB, and SOX. Conducted divisional training to introduce new projects and initiatives. Developed training program and led implementation of the SOX and Information Protection (GLB) programs. - Coordinated quarterly DR testing. Led OS and other software upgrades across the division. - Senior member of Security Advisory Board, Enterprise Standards Board, and IT Center of Excellence. - Led divisional Security Awareness Program. Implemented Data Protection Initiative, including Data Masking.
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Director - Project Management Office - Property And CasualtyPrudential Financial 2002 - 2003Managed the Production Support, Release Management, Information Security, and Disaster Recovery teams. Established and improved the communications with the Business and with Vendors for application upgrades and outages. - Implemented campaign of outage prevention through root cause analysis. Installed Tivoli monitoring tools to identify problem hardware and software. Significantly reduced downtime for customers. - Led implementation of ITIM entitlements systems and password reset self-help.
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Director - Applications Development And Qa (Corporate O&S)Prudential Financial 1998 - 2002Established and managed the Development and QA teams for the systems supporting Prudential’s conversion to a public company ($20 billion distributed to 12.8 million customers). - Initiated comprehensive data quality review of large volumes of data from 34 business units throughout the US and Canada in order to improve accuracy of the transaction. Created reports to identify exceptions, and worked with BU and IT teams to manage issues to resolution. - Developed run-to-run controls for all vendor and customer-facing interfaces for this transaction. Planned and executed full volume end-to-end test cycles. - Implemented strategies to simplify processing, and to reduce printing and mailing costs by over $4 million.
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Vp - Applications Development And Qa (Prudential Securities)Prudential Financial 1991 - 1998Partnered with Operations, IT, Marketing, and Tax, to produce 3+ million year-end state-of-the-art customer statements. These annual statements displayed income, trades, exchanges, gains, losses, checking and VISA activity, tax information, account performance. Met strict year-end processing deadlines. - Statements Teams recognized as world class in quality, compliance, and customer focus. - Initiated monthly testing cycles, and timely reconciliation of exceptions, to improve overall quality and accuracy of tax reporting. - Key contributor to Enterprise-wide projects such as Custody (Portfolio) Project, Asset and Benefit Account Summary, and Microsoft Windows award-winning PruServ (Call Center/CRM) application.
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Manager - Tefra (Tax) Control (Prudential Securities)Prudential Financial 1987 - 1991Managed Operations units responsible for customer tax reporting. Also managed portfolio Pricing, Class Actions and Bankruptcy Support, and Branch support teams. - Upgraded daily balancing and reconciliation procedures. Improved tax deposits to 100% on time. - Implemented international database to provide educational materials about withholding rules, tax rates, and operating procedures to branch offices. Reduced routine requests for information by 25%.
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Manager - Corporate Actions (Prudential Securities)Prudential Financial 1985 - 1987Managed day-to-day operations: deposits of dividends and interest, receivable research and collection, data entry, claims payments, abandoned property escheatment, and account reconciliation. - Designed and implemented state-of-the-art check depositing system that eliminated back-end reconciliation, improved timeliness and accuracy of deposits, and reduced staff by over 50%.
Thomas Cooke Skills
Thomas Cooke Education Details
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Brooklyn CollegeBachelor Of Science
Frequently Asked Questions about Thomas Cooke
What company does Thomas Cooke work for?
Thomas Cooke works for Cognizant
What is Thomas Cooke's role at the current company?
Thomas Cooke's current role is Director QA at Cognizant.
What is Thomas Cooke's email address?
Thomas Cooke's email address is th****@****lan.com
What is Thomas Cooke's direct phone number?
Thomas Cooke's direct phone number is +121253*****
What schools did Thomas Cooke attend?
Thomas Cooke attended Brooklyn College.
What are some of Thomas Cooke's interests?
Thomas Cooke has interest in Jogging/running, Baseball.
What skills is Thomas Cooke known for?
Thomas Cooke has skills like Process Improvement, User Acceptance Testing, Quality Assurance, Software Quality Assurance, Software Project Management, Requirements Analysis, Testing, Sdlc, Business Analysis, Hipaa, Vendor Management, Healthcare Information Technology.
Who are Thomas Cooke's colleagues?
Thomas Cooke's colleagues are Dammie Adetunji, Shiva Kumar Kothakota, Sachhin Karivvdekar, Cissp, Ccie, Ramkumar Subramaniyam, Helen Carpenter Allen, Catrinel Bartolomeu, Arnab Mukherjee.
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