Thomas Diaz Email & Phone Number

San Jose, Ca, Us

San Francisco Bay Area

-Create and manage the presentation of monthly/Quarterly Metrics.-Delegate the workload for the Team based on queue size and complexity of the teams abilities.- Handle escalations from customer team to provide root cause analysis, and process improvements.- Mange and train a team a team of 5 to support the business unit as well as 3 separate projects from our main process.- Collaboration with customer team to implement improvements to our process and sort out pain points from the previous month. -Assist with logistical issues and work with third party teams for a valid solution for the Customer and third party contacts.

San Francisco Bay Area

Projects: RMA Spares / Google Cloud Devices (GCD)• Constant communication with service warehouses daily to ensure timely pickup and delivery of the customers shipments.• Creation and processing of approved customer orders within company system.• Communicate with customers, engineers, and site Point of Contact to arrange domestic or international shipments with the warehouse to meet the customer required delivery date.• Manage and process Cargo sheet for Brazil orders.• Providing necessary import/export documents to the correct personal to maintain movement of customers cargo within North and South America's region.• Work with multiple teams to resolve discrepancy orders and system issues to maintain correct inventory records between the customer and WH.

Sunnyvale, California, United States

Process retail PO's and RMA's daily.Create a daily report of direct sales.Manage and manually process credit memo list daily.Review fraudulent orders to be rejected or processed.

Los Gatos/Pollard

Trained new hires and managed staff while on shift.Operate and manage orders while keeping supplies ready in a fast paced environment. Quality control of products, services, and store environment.Worked with a team to ensure a high level of service.

San Jose

Arranged and organized the set up/tear down of outdoor equipment.Created a safe and fun environment for campers.Instructed music lessons during camp.Serviced lunch to campers.Organized and directed with the equipment sale at the end of camp.

Los Gatos

Managed and served orders with clear communication. Operated as a cashier and recorded cash drawer amount twice every shift. Arranged a clean sanitary environment for fresh food products.Assisted with production staff and allocated supplies for orders daily.

Arranged and organized multiple devices at all school sites.Assembled various devices such as Apple Tv's, Chromebooks, and other technology.Tested Access points at all locations and assisted Technicians in the assembly of WIFI.Provided support in maintenance of storage and distribution of technology products.

Cupertino

Clearly communicated with customers to find their books.Organized and stocked merchandise.Operated as a cashier services during busy hours.Organized received merchandise and request for lost/new supplies.

Bachelor'S Degree, Business Administration And Management, General

Business Administration And Management, General

High School