Thomas Do Email & Phone Number

Anaheim, California, United States

- Conduct audits of selected commercial lines adjustable policies of workers compensation, general liability, and auto by reviewing the insured’s business operations as well as examining and verifying pertinent classification related data from financial and business records.- Conduct both physical and virtual audits to optimize timeliness and productivity.- Ensure quality of the audit through proper risk classification and exposure basis information.- Connect and develop relationship with insured, agents, underwriters, marketing, and other internal staff to ensure audits are completed seamlessly, provide audit findings, and ensure understanding of the change in premium exposures.- Act as expert resource on audit matters for all external customers (i.e. agents and insureds) and internal customers (underwriting, policy processing, claims, and accounting) and provide customers with information to assist in their understanding of all audit related matters including audit vouchers, procedures, and worksheets.- Discuss issues and problems with insured to ensure understanding of change in premium exposures and maintain good customer relations.- Remain informed of changes and current information relative to premium auditing through discussions and correspondence with industry experts and industry related literature.- Consults with WCIRB and other independent bureaus regarding classification and technical issues.- Alert Special Investigative Units (SIU) of any potential fraud situations.

Los Angeles, California, United States

- Created user research plans, research hypotheses, problem statements, user interview questions, and proto personas. - Interviewed more than 30 participants for user research and developed affinity diagrams and empathy maps, storyboarding, journey mapping, user insights, and user and task flows.- Designed wireframes and built low fidelity to high fidelity prototypes from based wireframes. - Conducted usability tests with more than 15 users to better understand user behaviors and usability patterns on mobile apps and website. - Completed front-end programming (HTML5, CSS, Bootstrap) to build actual web based prototypes. - Provided founder of a non-profit organization a re-design website for digital solutions for increase in value visibility, information reorganization, and up-to-date modern design principles.

Anaheim, California, United States

- Conduct audits of selected commercial lines adjustable policies of workers compensation, general liability, and auto by reviewing the insured’s business operations as well as examining and verifying pertinent classification related data from financial and business records.- Conduct both physical and virtual audits to optimize timeliness and productivity.- Ensure quality of the audit through proper risk classification and exposure basis information.- Connect and develop relationship with insured, agents, underwriters, marketing, and other internal staff to ensure audits are completed seamlessly, provide audit findings, and ensure understanding of the change in premium exposures.- Act as expert resource on audit matters for all external customers (i.e. agents and insureds) and internal customers (underwriting, policy processing, claims, and accounting) and provide customers with information to assist in their understanding of all audit related matters including audit vouchers, procedures, and worksheets.- Discuss issues and problems with insured to ensure understanding of change in premium exposures and maintain good customer relations.- Remain informed of changes and current information relative to premium auditing through discussions and correspondence with industry experts and industry related literature.- Consults with WCIRB and other independent bureaus regarding classification and technical issues.- Alert Special Investigative Units (SIU) of any potential fraud situations.

Draper, Utah, United States

- Regularly completed worker’s compensation, auto, and general liability audits and guide and explain insured through the auditing process to complete detailed audits. - Audit payroll information for worker’s compensation insurance policies and analyze financial statements for general liability audits.- Vary audits in accordance with insurance carriers’ requirements and specifications, company standards, and state rules. - Conduct client research that successfully complete and resolves 95% of audits within a two months’ time period.- Interview upper management or appointed representatives on business operations, employee’s jobs duties, and financial reports.- Achieve in being the top 10 performers multiple times in the areas of average days to complete audits, return percentage, and production in audit reports.- Successfully worked remotely since 2016 on tasks that include communicating with the insureds, case manager, audit team, and upper management.- Schedule and coordinate physical audits as well as establishing deadlines to receive essential audit information. - Have met and work with businesses in all of the southern California area.

Anaheim, California

- Operationalize and maintain standard operating procedures governing design and layout for a residential dormitory.- Trained and developed cadets to become independent leaders according to Academy’s mission and beliefs.- Promoted a safe environment that allows cadets to freely express themselves and establish their identities. - Facilitated daily group discussion and provided support and counseling. - Managed and monitored dormitory maintenance, upkeep and necessities.

Nashville, Tennessee, United States

- Served as an independent contractor in direct sales of educational products.- Prospected and approached over 3,000 families from various socioeconomic backgrounds.- Handled all aspects of a business and executed all ordering, sales, presentation, scheduling, inventory, accounting, customer service, and delivery of products.- Assisted with leadership and direction of organization during the summer (i.e. nightly coaching calls, personal conferences, and training at weekly sales meetings).- Conducted 50+ group informational sessions and 100+ individual interviews.- Recruited, trained, managed, and motivated three field sales representatives in a metropolitan area.- Developed managerial, public speaking, and advanced sales skills with over 200 hours of training. - Relocated to Denver, Colorado for a sale period.

Downey, California, United States

- Conducted research and analyzed data statistics on Advance Directive project.- Collaborated with medical social workers and case managers to implement pilot project for Advance Directives.- Executed educational training at New Employee Orientation biweekly.- Reviewed policies, laws, and codes to ensure they were up-to-date and hospital personnel were aware of them.

Certificate, Ux/Ui Design

Bachelor'S Degree, Health/Health Care Administration/Management

Activities and Societies: Phi Kappa Psi Fraternity, Health Care Administration Student Forum

Ecology And Evolutionary Biology