Tom Collins Email & Phone Number

Independence, Ohio, United States

• Promoting a safety first environment for the drivers worked with daily.• Analyzing customer levels and usage patterns to determine when to make an efficient drop.• Strategically planning routes to ensure drivers are coming back with as little product as possible.• Monitoring changing weather conditions to ensure drivers are able to travel safety to make deliveries.• Providing customers with email and phone support to ensure their supply chain needs are met.• Working closely with terminal managers to ensure business needs are met.• Closely communicating with sales and our customers when supply chain needs cannot be met or when deliveries are delayed.• Being willing and open to covering areas that are unfilled for the day regardless of knowledge of the area.

Bedford Heights, Ohio, United States

• Setting daily driver schedule, ensuring we are using the required number of drivers to accommodate all of the routes.• Strategically planning backhauls off daily routes – minimizing the empty miles driven.• Coaching drivers when SmartDrive videos come over – positive and negative feedback.• Promoting the reduction of idle time – reducing wear on trucks and cost on fuel.• Assisting drivers with Samsara Logs ensuring they are within DOT requirements.• Providing track and trace updates to stores when they request an ETA or when theshipment is running behind schedule.• Maintaining communication between warehouses and divisions to ensure shipments getsent to transportation and shipments get sent to stores within their window times.• Promoting safety first in all areas of operation.

Medina, Ohio, United States

• Training new hires on how to complete fulfillment and customer service tasks.• Supervise the day-to-day operations for the 3PL vertical to ensure that operationalprocesses are being followed to ensure the continued growth of business volume andworker efficiency.• Assigning and monitoring work, along with providing resources to assist the team.• Resolving operation and service issues to ensure the customer is properly assisted andsatisfied.• Monitoring and implementing productivity standards for the team to ensure we areproviding all options to service our customers.

Medina, Ohio, United States

• Providing customers and contractors support for all logistics needs.• Providing customers rates within guidance metrics.• Helping new hires with any questions they may have while testing their knowledge too.• Monitoring multiple email boxes while managing 3PL boards.• Maintaining good relationships within verticals to ensure my co-workers feelcomfortable coming to me with any questions they may have, or I may have for them.

Medina, Ohio, United States

United States

• Providing customers with fast and efficient checkout services.• Managing a cash till and verifying customers are getting correct change back.• Coaching cashiers on what they could improve on based on customer feedback.• Managing the Front-End department and verifying customers are being attended to.Roles -Lot AttendantFront-End CashierSelf-Checkout AttendantFront-End CoordinatorLiquor Store Clerk