> 13 year veteran regional IT Manager with extensive experience in supervisory and managerial techniques.> With over 25-years in technology support, I have primarily focused on personal customer service and needs assessment at the individual level and at a agency wide systemic level.> Wide-ranging experience with the technical documentation of complicated processes including.> Highly experienced in the procurement of needed technology equipment and supplies.>Leveraged knowledge of procurement processes to ensure reduced costs on projects that I oversee.>Well versed in developing IT policies and procedures.>I have extensive networking skills including in-depth knowledge of TCP/IP structures, sub netting, and routing. > Provide top level network support to over 30 single office configurations with up to 100 users, and 9 multiple building compounds with up to 1000 users and an infrastructure of core switches feeding all remote buildings via fiber optics. >Managed projects and ensured timely deployment of VOIP on these networks using VLAN configurations.> I have extensive professional experience installing server hardware and software to include MS Server 2008 and all previous versions.> I am skilled in the creation and replication of standardized server and workstation builds, creating stable and uniform images that are easily deployed. > Experience with SCCM for patch management and OSD system builds.> I have extensive experience in the Principle, operations and termination of coaxial cables, CAT5e twisted pair, and fiber optic communication media types as well as secure wireless connectivity solutions.