Thomas Edwards Email & Phone Number

Sydenham Community Library

Refurbishing donated PC equipment (to then sell to low income families, community projects and other charities) and Quality control the PCs ensuring they meet the business standards, for instance, sufficient memory,hard drive and ensure that the standard software set is installed and up to date.Developed and maintained a social media presence for the company and the three community libraries, Facebook, Twitter and Youtube.Director of Radio Sydenham, an online community based radio station.

Sidcup, Kent

Providing customer service and system support of the consultancy’s online conveyancing panel, Safe Move, which involved answering phone calls from client’s using the system as well as entering lawyers’ fees and terms and conditions when they joined the Safe Move Scheme . I also wrote test scripts for the testing of redeveloped sections of the website and user guides for lawyers on how to use the online system.

London, United Kingdom

I supported 15 desktop PCs and one server running Windows software, Microsoft Office, Open Office and other software packages as well as liaising with other support providers. I was also involved in the creation of various databases of fund raisers and companies as well as entering and amending information on the charity’s website using content management software and HTML. Other duties included creating reports for business, schools and individuals on their annual carbon emissions and contacting businesses to partner the charity in its charitable endeavours. I assisted the Chief Executive Office in the day to day running of his office, for example taking phone calls, writing expenses cheques for staff and attending meetings.

London

2000 – 2005 IT Support Information Management Division Supported and maintained up to 20 file servers running various Windows operating systems, SQL servers and Lotus Notes servers ensuring that all perform to agreed Service Level Agreements negotiated with business areas and that differential and full backups performed on all servers. Creation of new user accounts when necessary using Active DirectoryLiaising with Dell and Compaq engineers for hardware replacements within agreed SLA times.Help desk support – providing 1st line and 2nd line support, resolution of customers’ PC/software issues either over the phone, by email using remote access software or by visiting the customer.Upgrading and building Desktop PCs using Ghost software. Roll out of PCs when upgraded.1990 – 2000 Executive Officer Fertility Statistics Unit Compiled tabulations of births and abortions for annual, quarterly and monthly publications,supplying data to various sources such as members of the public, the media, and interested organisations and for Parliamentary Questions using mainframe and PC versions of SAS, a statistical and tabulation package, from various databases. Overseeing the running of an OS/2 based file server ensuring backups and user accounts were maintained. 1982 – 1990 Admin Officer Medical Statistics Unit I compiled tabulations of deaths by cause and area for annual, quarterly and monthly publications, supplying data to various sources such as members of the public, interested organisations and for Parliamentary Questions and ad hoc data from the computer mainframe using in house tabulation programs.1980 – 1982 Admin Officer Parliamentary Boundary CommissionAdministration and clerical duties supporting the Executive in the creation of new Parliamentary constituencies in line with acts of Parliament. Replied to letters and phone calls from members of the public, various organisations and Members of Parliament.

Education record

Education record