Thomas Erkens Email & Phone Number

Richardson, TX, US

Greenville, Texas, United States

United States

• Spear up Quality Departments Central Region (Dallas/Milwaukee/St Peter)
• ISO9001/ISO13485/AS9100/ATEX/IPC610/FDA Certifications and supporting external audit processes and the internal audit activities.
• Interface with Regional Quality leaders and roadmap and develop Strategic company Quality initiatives.
• Coordinated global quality assurance efforts while also leveraging quality management systems to drive effective and efficient harmonization and standardization of quality assurance processes.
• Subject matter expertise CAPA and Root Cause Analysis and Corrective Action implementation

Memphis, TN

• (Aftermarket Services) (Formerly iQor)
• Directed North American departments responsible for quality, engineering, lean continuous improvement, and sustainability initiatives to ensure the safe, efficient delivery of refurbished electronics products.
• Defined and implemented quality engineering directives and integrate strategies governing immediate and long-term quality assurance, engineering, sustainability strategies, and test system automation/development.
• Championed certification and compliance efforts to achieve and maintain ISO9001, ISO14001, ISO13485, TL9000, ISO17025, ISO 13485, IPC, and other certifications.
• Coordinated global quality assurance efforts while also leveraging quality management systems to drive effective and efficient harmonization and standardization of quality assurance processes.
• Led North America companywide sustainability efforts focused on achieving zero waste throughout the business, reduce emissions, and gain industry recognition as a leader of product quality assurance, engineering, and.

Memphis, TN | Belgium/Europe

• Managed global teams in charge of ensuring aftermarket product quality, championing the development and implementation of worldwide QA strategies.
• Directed the day-to day development and execution of innovation and customer solution programs for the North American business enterprise.
• Interacted with customers, suppliers, and OEMs to identify opportunities to improve quality and establish feedback with manufacturing and development personnel.
• Led sustainability throughout the company’s North American operations, including reducing GHG emissions to achieve zero waste.
• Accessed new opportunities throughout the industry by leading quality certification and compliance efforts.
• Aligned quality assurance goals with the company’s overall operational goals and capabilities.

Memphis, TN | Belgium/Europe

• Directed the global quality organization throughout sites in the US and Mexico, setting up and managing an expert organization responsible for corporate quality operations development.
• Recruited, interviewed, and hired quality team members, and also coached corporate quality operations teams to ensure excellence in the delivery of products and services for internal and external customer.
• Worked as the leading quality control resource in charge of problem identification, resolution, loss reporting, and implementation of continuous quality improvement activities, including Kaizen and Six Sigma.
• Developed programs to drive certifications in ISO 17025, ISO 19001, ISO 14001, ANSI 20.20, TL9000, RL, and others, while also directing ISO 17025 LAB projects to support and improve NPI, OEM support and field returns.
• Established processes to collect, analyze, and visualize data to predict trends affecting product quality.

Memphis, TN | Belgium/Europe

• Led the development of quality processes and strategies throughout global business units, focusing on positioning quality management initiatives to achieve and maintain a competitive advantage in the market.
• Cultivated continuous improvement mindsets throughout all areas of business management and QA groups.
• Communicated lean objectives in alignment with the company’s operational goals, including providing training to business unit leaders and establishing KPIs to monitor the operational health of manufacturing.
• Established standardized quality assurance processes and strategies to establish ownership of quality objectives and define escalation paths for quality issues in multiple areas of the business.
• Interfaced with customer stakeholders to address and resolve product and process quality issues, and also drove the use of a full range of process development, risk mitigation, and problem-solving tools as required.

Memphis/TN - Chihuahua - Reynosa

• (Formerly Jabil)
• Oversaw product quality assurance efforts throughout the US and Mexico, including driving laboratory operations in support of product design and quality improvements, monitoring quality performance data, and reporting.
• Identified root causes and modes of potential product failures, analyzed results, and made recommendations for best courses of action to remedy product quality issues.
• Worked with customer stakeholders to ensure that OEMs were taking appropriate corrective actions to achieve compliance with product specifications and quality agreements, while also liaising with customers’ quality.
• Maintained awareness of business contexts and company profitability, including budgetary control issues to ensure the cost effectiveness of quality assurance efforts.

Belgium, TN

• Developed new roadmaps governing product development and customer success initiatives, focusing on streamlining operational processes and technology systems to achieve new efficiencies and cost savings.
• Worked with executive leadership and other program managers to translate customers’ technology needs into service delivery programs.
• Ensured that all program management efforts aligned with internal corporate requirements as well as the evolving needs of customers in multiple industries.--------------------EARLY EXPERIENCE--------------------JABIL.

Hasselt University, Belgium, Bachelor Of Electronics

Bachelor Of Systems Analysis (B1), Software Programming