Thomas Folsom Email & Phone Number

Moreno Valley, California, United States

San Bernardino, California, United States

• As a Consumer Services Coordinator, I developed relationships and establish communication with consumers, family members, vendors, and their circle of support.
• Well versed in working with consumers that have dual diagnoses: both chronic and acute along with the four program-based qualifiers of Autism, Cerebral Palsy, Intellectual Disability (Down syndrome), and Epilepsy.
• Developed a holistic approach to assisting consumers in accomplishing goals.
• Complete/ensure proper placement and liaison activities as required.
• Complete administrative requirements: purchase of service forms and Consumer File Record Documentation in accord with agency policies and procedures.
• Complete all requests for action including, but not limited to, those related to Eligibility Review, SIR closures, and Quality Alerts on a timely basis.

Riverside, California, United States

• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
• Verify and review forms and reports for compliance with company regulations and procedures.
• Enter and track information into appropriate computer programs.
• Managed phone calls from clients and provided informative answers to questions.
• Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.

Gunnison, Colorado, United States

• Worked with developmentally disabled clients by helping them work in the store.
• Organized donations and distributed them to be sold inside the store
• Provided help to clients with use of cash register and data entry.

Riverside, California, United States

• Explained rules, regulations and league guidelines to players and coaches.
• Analyzed video playbacks to check accuracy of calls and make judgments on appeals.
• Adhered to and enforced game rules and regulations.
• Managed behavior of players, coaches and crowd to facilitate gameplay.
• Reacted to complex game situations quickly and effectively.
• Fostered sportsmanship among players and coaches to minimize in-game conflict.

Riverside, CA

Master Of Business Administration - Mba, Business Administration And Management, General, 3.9

Bachelor'S Degree, Sociology

Activities and Societies: NCAA Basketball 2015-2106

Associate'S Degree, Sociology

Activities and Societies: NJCAA Basketball 2012-2015