Thomas Patterson Email & Phone Number

Gilroy, CA, US

San Francisco Bay Area

Support the Executive Leadership Team (C-Level) with all of their technical needs. Own ELT problem resolution. Document and Standardize ELT support processes. Be the final escalation point for ELT/VIP issues. Proactively improve the VIP support experience. Support the Executive Team while traveling planet-wide.- Plan and organize Quarterly BOD meetings..

Palo Alto

Technical Lead responsible for End-User support of SLAC A/V systems and conferencing infrastructure.Responsible for planning ongoing upgrade activities at the lab for conferencing systems. Profiling usage of conferencing systems and equipment for future upgrade planning.Manage all aspects of support for conference rooms and Zoom meeting supportWorked with.

Palo Alto

-End-user support and training on multiple platforms: MacOS Windows (7,8) IOS Android-Primary support for H&S Dean's Office (campus executives), and several emeritus former department deans.-New technology testing and evaluation.-A/V support and conferencing support. Both local and off-site.-Training document creation.-Setup and configuration of.

San Francisco Bay Area

Contract Position-Planning of PC system rollout for various domestic Schwab branches-Testing of SCCM scripts-Imaging of new user systems/device driver and printer driver installation-QA of systems for desktop, network, and encryption functionality-Adds/changes/updates to Active Directory-Registry modifications-Respond to 3rd-teir trouble tickets as they.

Menlo Park, CA

Contract Position-Planned and oversaw migration of 160 user office from WindowsXP to Windows7.-Managed a team of six contractors and 3 regular employees through the migration program.-Was responsible for the planning and execution of migration including hardware and software platforms.-QA’d all resources a program end and successfully launched Win7 into.

-Acquire/build Windows-based servers for clients.-Configure, install and manage wired and wireless networks for clients-Install applications and conduct training on application usage.-Setup and maintain computer networks and web domains for clients.-Provide 24x7 technical support for clients.-Creation of websites based on client input.-Negotiate contracts.

Manage all Product Development, Product Design, and Business Development activities-International travel to meet with clients to evaluate their use of our products and create new use case scenarios for the development of new products and new markets.-By utilizing competitive analysis and market research demonstrated to Engineering and company management.

Contract PositionCreation and implementation of business plans and Product Development plans for the marketing and sale of GPS-based-3D military technologies into the civilian market.-Performed market analysis to find where to focus our initial out-reach and collaboration efforts.-Manage programming staff to ensure application functionality/feature set was.

Initiated AMD’s program to engage and partner with customers in the digital content creation arena. These efforts were tailored around establishing relationships with major players in the digital entertainment segment.-Partnered with Jim Henson’s Creature Shop, and worked with them throughout the development and launch of their HDPS system which was.

Responsible for creating and leading Intel’s drive to move 3D technologies onto the business desktop.-Researched new technologies and applications to evaluate their use for this initiative.-Initiated and managed meetings with internal stakeholders from Marketing, Intel Design Labs, and Engineering to create marketing plans to support processor launch.

Responsible for competitive analysis, benchmarking and the technical aspects of product planning and product development.-Targeting external software and hardware companies with products that fit our desired market, or product focus and establishing relationships with those companies.-Meeting with members of the press for testing/briefings on our.

Responsible for facilitating the development of cc:Mail applications by working with customers, Development, external vendors, and Product Marketing.-Extensive work with Macintosh development team creating the award-winning UI for our Macintosh email application.-Set the specifications and design of our new applications in conjunction with Product.