Thomas Patterson Email & Phone Number

Gilroy, Ca, Us

San Francisco Bay Area

Support the Executive Leadership Team (C-Level) with all of their technical needs. Own ELT problem resolution. Document and Standardize ELT support processes. Be the final escalation point for ELT/VIP issues. Proactively improve the VIP support experience. Support the Executive Team while traveling planet-wide.- Plan and organize Quarterly BOD meetings.- Plans and organize Investor Earnings calls.- Programming work inside of SailPoint IdentityIQ for task automation.- Programming work in Google using GAM (Google Apps Manager) for task automation, user management, Group management and many other tasks.- Use of Google Admin for creation and management of users/groups/shared drives. Also administer message handling and automation.- Use of Airwatch for Mobile device management/control.- Management of network resources (users, groups) through Active Directory.- Zoom Administration.- Slack Administration.- Box Administration.

Palo Alto

Technical Lead responsible for End-User support of SLAC A/V systems and conferencing infrastructure.Responsible for planning ongoing upgrade activities at the lab for conferencing systems. Profiling usage of conferencing systems and equipment for future upgrade planning.Manage all aspects of support for conference rooms and Zoom meeting supportWorked with with the following hardware:Cisco: SX20, SX80, Cisco PrecisionHD SystemsCrestronExtronAppleTVVarious x-cast devicesMeeting OwlsInfocus, Epson projectorsUtilized the following software platforms:Zoom/Zoom RoomsMicrosoft TeamsWebExAdobe Premier

Palo Alto

-End-user support and training on multiple platforms: MacOS Windows (7,8) IOS Android-Primary support for H&S Dean's Office (campus executives), and several emeritus former department deans.-New technology testing and evaluation.-A/V support and conferencing support. Both local and off-site.-Training document creation.-Setup and configuration of conferencing systems for university staff.-Consultations with end users on new computing systems and platforms.-Led project to use automated, scripted tools for work log creation.-Member of campus-wide emergency trouble response team.-LDAP setup and configuration.-Active Directory changes/adds/deletes.-Installation/setup of new PC, Mac IOS, and Android systems.-Troubleshooting, repair, and on-site support of executive-level faculty and staff.

San Francisco Bay Area

Contract Position-Planning of PC system rollout for various domestic Schwab branches-Testing of SCCM scripts-Imaging of new user systems/device driver and printer driver installation-QA of systems for desktop, network, and encryption functionality-Adds/changes/updates to Active Directory-Registry modifications-Respond to 3rd-teir trouble tickets as they arrive-System troubleshooting-System repair-Hardware installation/configuration-End-user training on new hardware/software-Handling of inventory of desktops, laptops and thin clients for rollout-Daily shipment reporting and tracking

Menlo Park, Ca

Contract Position-Planned and oversaw migration of 160 user office from WindowsXP to Windows7.-Managed a team of six contractors and 3 regular employees through the migration program.-Was responsible for the planning and execution of migration including hardware and software platforms.-QA’d all resources a program end and successfully launched Win7 into office with only one migration issue.-Support of legal team with day-to-day IT needs.-Troubleshooting of end-user problems.-Local testing of server-side login scripts.-Setup and configuration of video conference links.-Inventory and analysis of IT hardware.-Imaging of user data up to server.-Install of user data from network, and setup of MS Office.-Troubleshooting/repair of user migration issues.

-Acquire/build Windows-based servers for clients.-Configure, install and manage wired and wireless networks for clients-Install applications and conduct training on application usage.-Setup and maintain computer networks and web domains for clients.-Provide 24x7 technical support for clients.-Creation of websites based on client input.-Negotiate contracts and scope of work.-Work with clients on strategic plans utilizing web-based marketing programs.-Create custom Facebook landing pages to enable business presence on social networking sites.-Design and code websites utilizing HTML, CSS, JavaScript/AJAX.

Manage all Product Development, Product Design, and Business Development activities-International travel to meet with clients to evaluate their use of our products and create new use case scenarios for the development of new products and new markets.-By utilizing competitive analysis and market research demonstrated to Engineering and company management the need for new product lines.-By using SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis and reporting created new marketing programs to enable us to more effectively advertise our products strengths.-Using ROI analysis for product determined which product lines should continue and which be terminated.-Designed and initiated VAR (Value Added Reseller) engagement program to help drive sales revenue resulting in the acquisition of new clients and new markets.-Design of new products using SolidWorks.-Design of product spec sheets, company newsletters, and email blasts.-ISO compliance monitoring.-Use of SalesForce.com to manage clients and workflow.

Contract PositionCreation and implementation of business plans and Product Development plans for the marketing and sale of GPS-based-3D military technologies into the civilian market.-Performed market analysis to find where to focus our initial out-reach and collaboration efforts.-Manage programming staff to ensure application functionality/feature set was in line with marketing plans.-Aid in the training and rollout of GPS-based technologies for military deployment.-Created partnerships with key technology companies to market and sell 3D stereo monitors in specific vertical markets.-Manage the corporate presence at various trade shows and events (Siggraph, CES, etc.).-Manage partnerships with leading technology companies involved in 3D stereo for X86-based systems.

Initiated AMD’s program to engage and partner with customers in the digital content creation arena. These efforts were tailored around establishing relationships with major players in the digital entertainment segment.-Partnered with Jim Henson’s Creature Shop, and worked with them throughout the development and launch of their HDPS system which was powered by AMD technology.-Established partnership with LucasFilm and secured AMD placement in credits of Star Wars “Episode II” based on my efforts with their Previsualization department.-Established relationship with Pixar for use of AMD-based systems in content creation and content rendering. Initiated, setup, and facilitated first executive level meetings between AMD and Pixar (Jerry Sanders , (AMD CEO) and Steve Jobs (Pixar CEO)).-Established contact with end users in workstation/server market segment and evangelized AMD platforms.

Responsible for creating and leading Intel’s drive to move 3D technologies onto the business desktop.-Researched new technologies and applications to evaluate their use for this initiative.-Initiated and managed meetings with internal stakeholders from Marketing, Intel Design Labs, and Engineering to create marketing plans to support processor launch messaging.-Engaged with numerous ISVs evaluating their applications, technologies and business plans.-Led Intel’s relationship with Xerox PARC on the development of 3D user interfaces for the desktop (business and consumer).-Worked with the leaders of the VRML (Virtual Reality Markup Language) consortium to create next-generation 3D technologies for the Internet.

Responsible for competitive analysis, benchmarking and the technical aspects of product planning and product development.-Targeting external software and hardware companies with products that fit our desired market, or product focus and establishing relationships with those companies.-Meeting with members of the press for testing/briefings on our CPU.-Wrote technical marketing reports outlining the performance envelope for the CPU both on it's own and against the competition.

Responsible for facilitating the development of cc:Mail applications by working with customers, Development, external vendors, and Product Marketing.-Extensive work with Macintosh development team creating the award-winning UI for our Macintosh email application.-Set the specifications and design of our new applications in conjunction with Product Marketing and Development.-Conducted on site, and off site training in advanced cc:Mail/network issues.