Leading a team of 40-50 Information Technology Project Management professionals. Responsible for Utilzation, Career Development, Training, Performance Management and Strategic Staffing for a progressive Healthcare leader.

Oversaw all key HR functions and managed IT group of up to 65 professionals working on an array of projects/programs (e.g., Claims, Providers, Health Care Reform, Member, Billing). Provided change management leadership for SDLC and project process; supported director on governance functions (e.g., budgeting, vendor management, strategic planning). • Collaborated with internal training organization to initiate and execute “Knowledge Transfer” program that resulted in 10% increase in “Job Satisfaction” employee survey score while accelerating onboarding of outsourced resources and decreasing loss of expertise through turnover.• Consistently exceed targeted utilization (97% vs. 93%) for 200 FTEs across multiple business lines. Developed staffing strategies and executed comprehensive resource utilization process including forecasting / planning model and resource deployment / tracking (FTEs & external consultants) in highly-matrixed organization. • Co-developed and implemented newly-created “Professional Development Manager” model within AIS PD. Developed responsibility charter that defined all “people” processes and management / operational functions. Nominated for Aetna Way Excellence Award for Leadership.• Built collaborative relationships with business stakeholders to drive initiatives related to organizational change, career development, employee relations, culture transformation, compensation, and performance management. Established individual career plans to support strategic leadership goals. • Provided analytic and project support for department director related to annual budgeting, contract negotiations, vendor relationship management, strategy, and roadmap development. During re-organization, I coached a new Director in team structuring, identifying critical roles and utiliziation of talent in stretch assignments for success.

Led day-to-day activities of multiple complex business-sponsored IT projects for a CMMI level 3 organization (of which total cost of projects under management concurrently exceed $1 million) to deliver tasks on time, within budget, and within scope. Implemented multiple software or hardware solutions to satisfy customer needs utilizing SDLC/APLC waterfall methodology; also experience with AGILE methodology. • Achieved 100% on-time completion of technology implementation for HIPAA Regulatory compliance projects, budgets totaling $5MM. Delivered Full project life-cycle which includes: successful execution of business requirements, test plans, test execution and implementation.• Facilitated effort of business and Technical staff to perform impact analysis of ongoing and future enhancements related to software implementation and integration projects are delivered on time. Managed team of business analyst, system developers and functional testers from project initiation through implementation phase of project. • Coordinated management of multiple related projects directed toward strategic business and other organizational objectives to maximize efficiencies and reducing labor costs by $500,000. • Built credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to organization allowing transparency to the decision making process while reducing turn around time of strategic deliverables. • Defined and initiated projects, assigned Project Managers to manage cost, schedule, and performance of component projects, while working to ensure ultimate success and acceptance of program.• Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify program to enhance effectiveness toward business result.

Manages staff responsible for technical aspects of system development and implementation process. Specific components include analysis, design, development, testing, and ongoing support for application systems. • Deliver and support business systems which meet business needs and opportunities by integrating information, business process and technology in cost effective, timely manner.• Implemented system changes to convert 98.5% of Virginia Mason Migration history claims; exceeding target goal of 97% also converted 99.75% of Connecticut Migration Claims exceeding 97% target goal.• Supervised Production Support team and implemented changes to increase productivity by 600% to 350,000 claims auto processed each day and reduced MIPS and CPU processing time.Application Developer for research and fact-finding to develop or modify information systems. Prepared technical specifications from which programs will be written to meet business goals. Responsible for application design, coding changes, end-to-end integration testing and control documentation for system modifications.• Acted as the Single Point of Contact On call 24x7 for System Production Support issue for Integrated Receipt System that impacted productivity. Recognized data issues, developed editing solutions and implemented procedures to decrease system abends on a weekly basis by 50%.• Identified processing issues and implemented changes to decrease processing time by four hours and increase through put by 700%.• Examined and retrofitted IRS system code to be Y2K Compliant. Successful implementation of 25 Cobol programs with no reported issues or production delays.