Viola Copani Email & Phone Number

Philadelphia, Pennsylvania, United States

Reconcile enrollment discrepancies between Independence and CMS/SBE for Affordable Care Act consumer business.Review and process daily electronic enrollment fallout.Review reconciliation documents from internal or external sources and effectively correct consumers' accountsMaintain daily tracker of all off exchange and on exchange enrollment transmitted from Gwc and SBE/CMSValidate and research variances within Gateway department and communicates to Enrollment department for manual intervention, to Edifecs for retransmission to Highmark, or to GWC for retransmission to EdifecsHandle escalated issues and ensure the work is completed timely and accuratelyAssist in training new associates

Greater Philadelphia Area

• Review submitted enrollment documents and verifies eligibility of request.• Take initiative to check questions or unusual situations with management or the customer in accordance with established guidelines.• Investigate requests from customers for refunds, credits and Retroactive changes and issues credits or makes changes as appropriate• Ensure thorough and timely completion of request for additions, changes and terminations to group subscriber and dependent records.• Notify the Supervisor of situations that will impact billing to Customers• Make Primary Care Physician assignments and/or re-assignments (including on-line requests).• Process enrollment requests received via system from other departments.• Maintain established quality and quantity production standards.• Assist others in responding to and resolving all inquiries in a courteous, professional and timely manner.

Greater Philadelphia Area

• Drafted all correspondence for scholarships` and dignitary attendees including invitation letters, registration award benefits, travel and hotel accommodation information• Designed and maintained databases for project tracking• Conducted research, collected and analyzed data to prepare reports and documents to facilitate scholarship Congress attendees• Monitored the event registration system including client support and system administration• Handled the full information of travel itineraries for Official Delegations and Pontifical Council of Families’ representatives and closely collaborated with transportation team for their transportation arrangements• Drafted and edited correspondence, communications, presentations and spreadsheet as required• Managed all inquiries regarding the event regarding the registration to congress, letter of invite, financial assistance, travel, hotel accommodation and reimbursement• Monitored, screened, responded to and distributed incoming communications to assist with document flow`s archiving• Integrated with the communication team drafting and coordinating event correspondence • Reviewed operating practices and implemented improvements where necessary Received and interacted with incoming visitors to various directors

Tirana, Albania

• Served as liaison between Ministry of Health (MoH) and Ministry of European Integration (MEI) through the process of the European healthcare standards fulfillment • Coordinated inner departments of MoH and other healthcare agencies by providing guidance, sending out communications, retrieving data and assuring compliance with European standards• Prepared the annual three-year strategic plan related to the European Stability and Association Process by identifying regulations, programs and steps required by European Union to be implemented• Reported regularly to the MEI for the implementation of the MoH obligations (8 annually reports, 4 quarterly reports)• Prepared application forms for European technical assistance in the healthcare sector (8-9 expert missions, 5-6 workshops, 1-2 study visits per year)• Organised different activities and events (conference, congress, training, etc) in the health care sector• Supported with adequate documents and materials the foreign experts representing donors projects and assistance

Tirana, Albania

• Assisted in preparation of the action plan according to the national health strategy document• Prepared the progress reports in the framework of the implementation of three year governmental working plan (monthly, quarterly and annually reports)• Conducted, administrated and followed up scientific and research healthcare projects, managing up to $60,000.00• Created and managed project for the Health Information System for MoH with Health Metrix Network/WHO ($50,000.00)• Coordinated monthly donor meetings, including preparation of agenda, notification for the meetings, record the minutes, preparation and delivery of final findings

Eagleville, Pa

• Entered data of returned products for repair into company ERP• Investigated and reported customer repair status• Maintained new product data spreadsheets and prepared periodic and ad hoc reports• Maintained the filing system• Coordinated "specials" from phone calls and emails with Fulfillment Specialist• Acted as back up to Receiving Data Entry Clerk and Fulfillment Specialist• Assisted with restocking inventory and ordered supplies for the department