Thomas G. Email & Phone Number

Colmar, Pa

Internal SME in company processes and procedures. Provide Internal Customers accurate data uploads/analysis for wide-ranging scope of company processes.Developed, continuously optimize, and currently have sole responsibility in Customer Setup process. Applicable to every market category the company wishes to dominate, as well as new customer setup process for companies acquired.o Currently ~800 to dateEmergency FireCall responsibilities with permissions ranging from millions of dollars in customer credit, invoice creation/modification (Output Condition Records), as well as any data that needs immediate attention.Complete oversight, management, reporting, and inventory disposition for all (3) company warehouses relating to product data. o ~4.4m in blocked stock to dateo ~141k in reworked inventory ordered.Full responsibility for the swift and accurate end to the Product Lifecycle for all company materials.Responsible for accurate uploading and troubleshooting for any issues related to the “Marketing Copy” for all part numbers and part type families displayed on the company website.Accountable for all translation needs/services displayed on labels as well as all facets of the company website.Multiple cross-functional trainings on multiple areas of interest for transition/improvement.

Colmar, Pa

Worked with multiple intra-company Product Teams to efficiently and accurately release product to market. Received and processed ROI material, staged Winshuttle templates, visually and digitally validated data, and loaded into SAP. Worked with data for four different Product Teams within the company. Main responsibilities were for Steering/Suspension/Chassis, Brake, New-To-Market, and Heating and Cooling Product Teams, with others as-needed. Cross-functionally liaised with Product, Supply Chain, Materials, Operations, Finance, Engineering, and team Coordinators to complete work duties at different stages of product life cycle. Software tools used: SharePoint, Excel, Word, Access, Visio, as well as other company-specific tools and databases. Managed fellow Product Data Specialists semi-annually to bring company process/procedure documentation up to current. Established timelines, assisted process drawings and verbiage input, and provided expertise as-needed. Reported to Director of PDS. Collaborated with Finance, Sales, Operations, and Logistics for new Customer-Setup process to be centralized within the Master Data Office (a specialized subset of PDS).

Colmar, Pa

Supported the Vice President/Senior Consultant and PwC Consultants in organization-wide SAP implementation. Distributed and analyzed Change Readiness questionnaire and results. Drafted results and presented to the Vice President of Organizational Development/ Project Leader of SAP implementation. Fully constructed marketing and communication strategy for Project CONDOR’s “Newsfeed” to be distributed among the entire company’s end users in the appropriate mediums by work stream. The end goal of this project is to keep end-users fully engaged and drive personal investment and growth stemming from the project and its training. Coordinated scheduling/ logistical data regarding training needs by Work Stream. Transported and formatted EUP’s onto SharePoint (~350).Work Stream EUP’s included: Finance, Supply Chain, Operations and Transportation. Analyzed and translated Level 3 Cross Functional Process Flows into Level 1(high level) process flows for training purposes. These flows preceded training courses given to end-users to provide context of the knowledge transfer that is crucial to performing their work duties. Continually addressed needs by work stream and tracked training progress. Developed databases and report templates for training leads’ easy use throughout the training portion of the project.

Collegeville, Pa

Supported organizational change management, professional development, training, and internal performance consulting projects for Pfizer’s Business Technology organization of 2,300+ employees.-Gained skills in Instructional Design by developing a Vice President-level training course around BT’s Global Policies. Responsibilities included writing course objectives, authoring content, incorporating graphics, and writing an audio script for compilation into an e-learning format.-Assisted in the creation of the BT Glossary – a tool intended to establish a “common language” across BT globally. Analyzed SOPs (~30), extracted key terms (~270), and compiled & merged results. Presented results to Glossary owner. Gained understanding of working in a global industry.-Supported the effort to establish client satisfaction metrics for key stakeholders that acted as partners (“co-performers”) to the GRP team. Interfaced with team members to advise on a survey strategy.-Acted as liaison between Pfizer and key learning suppliers (Harvard Manage Mentor & SkillSoft) to analyze the inventory of professional development courses, books, and tools, and align them with the BT University’s “colleges”. The University will be ultimately utilized by 2,300+ global colleagues.-Assisted in the facilitation of a Project Team workshop (“stop-start-continue”) of 25+ individuals to identify key behaviors, and areas for improvement on a large, global IT project. Collected data and drafted results.-Developed general understanding of organizational change management. Supported development of a communications plan for the implementation of the Quality Center system. Gained general understanding of IT operations.-Received coaching on the writing of SOPs. Performed basic risk assessment by identifying the audience impacted by the globalization of SOPs. Gained experience of working in a regulated environment.

Wilmington, Delaware

Conducted a full system analysis on the Emergency Department’s “Door to Doc” process flow to identify opportunities for increased efficiency. In collaboration with the Chief of Nursing, analyzed the current state, and identified disconnects, gaps, and redundancies in the exchange of information between key contact points. Recommended opportunities for process optimization that were ultimately implemented.

East Stroudsburg, Pennsylvania

Education record

Psychology