Thomas George, Csm, Itil Email & Phone Number

St. Petersburg, Florida, US

New York, NY, US

Lead IT Business Analyst: Wholesale Payments/Merchant Services/POS Terminal ManagementAs the BA lead for Point of Sales Terminals development team in Chase Merchant Services, liaised with IT, Product Owner/Management, Infrastructure and Business to understand business priorities and requirements. Translated this to create functional and non-functional Use.

London, GB

• Lead the strategic and day-to-day execution of Application Service functions for Global Retail Risk and Security Fraud Systems supporting Credit Card Vision PLUS 8.x based application for international, co-branded.
• Implemented process improvements across the global support team increasing efficiency by 20% (e.g. New Change Management process, Performance Report improvements, Streamline Budget/Project creation)
• Identified, recommended and implemented operational opportunities and process improvements for the global team through process analysis, reporting and system change on the ongoing basis. This resulted in 10% annualized.
• Created and implemented new Production Readiness process across Retail Risk and Fraud systems in all regions which helped streamline support transitions and reduced the post implementation defect by around 40%.
• Built strong working relationships with the Engineering and Development heads in the Retail Risk and Fraud area, which helped with effective support transitioning and helping in quickly resolving post implementation.
• Consolidated the support across different regions under a single management structure which saved 10% support cost.

London, GB

• Prepare project plan, resource estimates and manage the projects within budget and time using RBPM(Risk Based Project Management) techniques and practices. Coordinated and communicated all key project activities across.
• Managed Credit Card part of the One HSBC Gold suite project, which consisted of 16 products, and delivered with a time and budget variance of < 5% from target (1.12 million).
• Managed Global Code Version of Collections product, which was implemented in 12 countries globally and reduced coding effort by 25%.

London, GB

• Created business cases working directly with business users to design, develop, test and implement in production.
• Implemented more than 20 Collections-specific functions for US Cards business which needed coordination with teams in multiple countries.

Deerfield, Illinois, US

• Worked independently on the design and development of a critical module, Multiple Facility, which saved 20 % time and effort for other developers.
• Developed the patient selector window, which was used across the application, increasing user-ability by 25% and enhancing productivity by 15%.
• Extensive coding, testing and debugging in PowerBuilder.
• Written design documents, data mapping and stored procedures for complex reports.
• Tuning base classes along with supporting Verification & Validation testing.

Pittsburgh, Pennsylvania, US

• Worked as a Sr. Powerbuilder Consultant in below companies:
• Principia Replacement June 2001 - Mar 2002
• MI Treasury April 2000 - June 2001 (Federal Home Loan Bank, Pittsburgh, PA) May 1999 - Nov 1999
• Polaris Dec 1999 – Apr 2000 (First Union Bank, Charlotte, NC)
• Cost Production and Time Entry Dec 1998 – Apr 1999 (Dixie Group, TN)
• Prizm-2000 Forms Designer June 1998 – Nov 1998 (Zimmer Inc., Warsaw, IN)

• Data Capturing System (Hongkong Telecom, Hongkong) Sept 1996 - Oct 1996Work Force Management (Hongkong Telecom, Hongkong) Dec 1995 - Sept 1996
• SQL Windows consultant for Hongkong Telecom via Thermax Systems and Software
• Implemented an auto paging application in Pro*C. This checks for certain conditions in the database and sends pager messages to controller or field staff in the FAST (Fault Tolerant System).
• Worked on the WFM(Data) phase and developed some global classes and functions.

• DB Custody (Deutsche Bank, Germany) Jul 1995 – Nov 1995
• Worked as a SQLWindows consultant for Deutsche Software India
• Designed, Developed core classes and critical screensThree3PU (Svelndisk Software HB, Sweden) June 1995 – July 1995WinFlo System (Finesoft Technologies Pvt. Ltd.) Nov 1994 – May 1995

Master Of Computer Applications (M.C.A.), Computer And Information Sciences And Support Services

Bachelor'S Degree, Physics