Tom P.

Tom P. Email and Phone Number

Commercial Director for CPD and VanDemand | Delivering innovative customer solutions💡 | Customer Experience (CX) Champion 🏆| AuDHD 🧠 @ CPD Bodies Ltd
Tom P.'s Location
Barlby, England, United Kingdom, United Kingdom
Tom P.'s Contact Details
About Tom P.

Confident, effective communicator, with a proven track record in people management. Drives business growth through development of self and others. Supports, coaches and mentors, with a legacy of achievement. Strong client relationship building and negotiation techniques, empowering others to do the same, forming lasting impression and repeat business opportunities, amongst both internal and external customers. A forward thinking individual with experience in problem solving and value engineering, empathising with both customer and internal support services, whilst bringing them together in understanding to meet customer needs and expectations.Key Skills• Sales Direction – across a number of roles over the past 12 years; at peer, Head of, and Sales Director level; Regional & National Field Sales, and Telesales• Business Growth – both as an individual and through others, creates strong business growth with competent YoY track record• Customer Retention – ability to set and meet expectation and resolve client concerns through open communication; especially in difficult circumstances or at times of confrontation• Customer Service – 15 years+ of face-to-face business to customer interaction, often on a consultancy basis• Creates, Moulds and Develops Others – proven history of peer and team development across every role; always resulting in performance uplift and achievement of targets

Tom P.'s Current Company Details
CPD Bodies Ltd

Cpd Bodies Ltd

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Commercial Director for CPD and VanDemand | Delivering innovative customer solutions💡 | Customer Experience (CX) Champion 🏆| AuDHD 🧠
Website:
cpdbodies.co.uk
Employees:
19
Tom P. Work Experience Details
  • Cpd Bodies Ltd
    Commercial Director
    Cpd Bodies Ltd Jul 2024 - Present
    M: 07511 876479E: tom.pearson@cpdbodies.comW: www.cpdbodies.com
  • Vandemand.Com
    Commercial Director
    Vandemand.Com Jul 2024 - Present
    M: 07511 876479E: tom.pearson@cpdbodies.comW: www.vandemand.com
  • Nexus Vehicle Rental
    Head Of Account Management
    Nexus Vehicle Rental Mar 2023 - Jun 2024
  • Speedy Services
    Sales Manager - North West
    Speedy Services May 2022 - Feb 2023
    Rebuilt an underperforming sales team from 2 heads to 10.Grown business development in the North West from last position in the UKI business, to second in just 6 months. Putting people development at the forefront of my endeavours, have identified and readied a solid number two to myself, and have successful placed 2 of the team onto Speedy's HIPO (High Performance) programme, of which there were only 14 places in the UK. These actions form the backbone of my retention and succession… Show more Rebuilt an underperforming sales team from 2 heads to 10.Grown business development in the North West from last position in the UKI business, to second in just 6 months. Putting people development at the forefront of my endeavours, have identified and readied a solid number two to myself, and have successful placed 2 of the team onto Speedy's HIPO (High Performance) programme, of which there were only 14 places in the UK. These actions form the backbone of my retention and succession strategies. Nominated for “Leader of the Year” FY22 for my involvement with the sales team from November 2021. Elected to the Speedy Colleague Consultative Committee to represent UK Sales. Show less
  • Speedy Services
    Head Of Business Development - North
    Speedy Services Mar 2021 - May 2022
    This role was a new one to Speedy, with my remit being to gathering intelligence on, and subsequently influence, major projects across Ireland, Scotland and Northern England.Defined a pipeline of potential revenue across new and existing markets over the next 30 years; through market research, pooling of information and client engagement, using the growing drive towards carbon net zero as a platform for introduction.Developed project-based revenue through non-commercial value… Show more This role was a new one to Speedy, with my remit being to gathering intelligence on, and subsequently influence, major projects across Ireland, Scotland and Northern England.Defined a pipeline of potential revenue across new and existing markets over the next 30 years; through market research, pooling of information and client engagement, using the growing drive towards carbon net zero as a platform for introduction.Developed project-based revenue through non-commercial value selling across Sustainability, Safety and Innovation.Championing true partnerships – win together, lose together – for the betterment of both businesses. This 'alliance' mentality has positioned Speedy as a supplier on several major projects in the North of England. Generated the proposal for, and subsequently won, a unique relationship with an accreditation body – which has introduced 200+ new accounts to Speedy in the last 12 months. Began the process of introducing Major Project BDMs into the Northern regions, all of which are significantly impacting local revenues through adoption of a targeted pipeline and developed customer relationships at SHEQ, Environmental and Sustainability level. Show less
  • Road Traffic Solutions Ltd
    Sales & Marketing Director
    Road Traffic Solutions Ltd Jan 2020 - Dec 2020
    Grew the organisations revenue 7%, despite Covid-19, through on boarding a quickly deployed sales team, hands on key account growth, contract awards and the launch of a Total Solutions offering.Grew top 10 accounts including; UK Power Networks, Morrison Utilities, Fulcrum & Balfour Beatty.Introduced £1m of new business through the team, across 52 new accounts.Instigated a cost-to-serve review, standardised company wide hire rates, defining processes and procedures to support… Show more Grew the organisations revenue 7%, despite Covid-19, through on boarding a quickly deployed sales team, hands on key account growth, contract awards and the launch of a Total Solutions offering.Grew top 10 accounts including; UK Power Networks, Morrison Utilities, Fulcrum & Balfour Beatty.Introduced £1m of new business through the team, across 52 new accounts.Instigated a cost-to-serve review, standardised company wide hire rates, defining processes and procedures to support implementation. Developed the sales team from 1 to 5 heads.Launched RTS Total Solutions, a rehire proposition offering plant, powered access, power generation, lighting solutions, cranes and portable welfare.Introduced, implemented and administered SalesForce CRM including integrating to existing systems.Planned, developed and launched new website in March 2020 using this as an opportunity to vastly improve SEO, focus on bring a social media plan to life, and build in an improved CX journey.Aligned marketing consistency across the organisation including email signatures, recognising the brand values, internal documentation, and introducing elements of PR to RTS, all underpinning a brand awareness campaign that saw website traffic triple, social media following quintuple, and contributed to the new business development number.With a focus on innovation, launched and led the RTS Innovation Committee which saw the introduction of AutoGreen lights the to fleet, a standardised processs library for the business, naming our IPV 'Florence Nightingale' in honour of our NHS, and an in production Traffic Management mobile application truly unique to the market.Integral in the recognition and achievement of becoming a Gold member of the Supply Chain Sustainability School, being awarded Constructionline Gold, working towards FORS Silver, becoming SafeContractor approved and representing The 5% Club – bringing 4 new apprentices into the organisation to underpin our commitment here. Show less
  • Algeco Uk
    Head Of Sales - North
    Algeco Uk Jan 2018 - Dec 2019
    Regional Sales Director responsible for 23 direct reports and annualised budget of 30% of UK business turnover & EBITDA.Implemented positive cultural change across the sales and operational teams through defining behaviours, benchmarking, recognition and reward & team growth. Developed headcount across internal and external teams, providing a strong succession pipeline for the future. 5.3% up on delivery budget YTD 2019.Leading the way in the UK, increasing average unit rental rate… Show more Regional Sales Director responsible for 23 direct reports and annualised budget of 30% of UK business turnover & EBITDA.Implemented positive cultural change across the sales and operational teams through defining behaviours, benchmarking, recognition and reward & team growth. Developed headcount across internal and external teams, providing a strong succession pipeline for the future. 5.3% up on delivery budget YTD 2019.Leading the way in the UK, increasing average unit rental rate by 4.6% on previous year.Key Account revenue +10% YoY 2017/18 and a further +23% YoY 2018/19 in region. Have defined and implemented Algeco Group Sales Strategies at UK and Global levels, being involved through regular meetings at Paris HQ. Show less
  • Algeco Uk
    Uk Head Of National Accounts
    Algeco Uk Aug 2016 - Jan 2018
    Head of National Accounts, responsible for 3 teams with an annualised budget exceeding 30% of company revenue.Won over £4m of major business opportunities away from direct competitors. Through redevelopment of National Account Strategy grew account revenue more than 20%, developing opportunities with re-hire partners by more than £1.5m, and retail sector revenue saw a significant increase.Developed wider business acumen focusing on elements of commercial activity, HR challenges… Show more Head of National Accounts, responsible for 3 teams with an annualised budget exceeding 30% of company revenue.Won over £4m of major business opportunities away from direct competitors. Through redevelopment of National Account Strategy grew account revenue more than 20%, developing opportunities with re-hire partners by more than £1.5m, and retail sector revenue saw a significant increase.Developed wider business acumen focusing on elements of commercial activity, HR challenges, contract law, working with FD to improve credit functionality, driving a customer-centric ethos at every level & ensuring a ‘right first time’ mentality. This has resulted in YoY growth of 4.5% across the business.Implemented Standardised Pricing across the business.Worked with marketing to develop the business portfolio and evolve route to market through segmentation specialisms. Show less
  • Hewden
    Head Of Construction Sales - North
    Hewden Jul 2013 - Aug 2016
    10 field-based direct reports, responsible for annualised budget in excess of £25mCohesive team structure introduced with strong relationships formed enabling continued success of team targets & strategies A customer-centric team focus, forcing a cultural change from transaction to strategic salesRemained self-billing, building on strong business and customer performance, ensuring true partnership workingDeveloped a number of Customer Service Advisors to identify, approach, and… Show more 10 field-based direct reports, responsible for annualised budget in excess of £25mCohesive team structure introduced with strong relationships formed enabling continued success of team targets & strategies A customer-centric team focus, forcing a cultural change from transaction to strategic salesRemained self-billing, building on strong business and customer performance, ensuring true partnership workingDeveloped a number of Customer Service Advisors to identify, approach, and grow new & future businessStrong retention model built through challenging existing practices & resolving historic customer experiencesEstablished regional networking events with other service providers to share industry knowledge Show less
  • Hsbc
    Senior Inbound Service & Sales Representative
    Hsbc Aug 2012 - Jul 2013
    Leeds, United Kingdom
    10 direct reports80 strong department - involved in cross-skill training all colleagues (1:1 & group)Endorsed all elements of FCA guidelines across team and departmentKeen knowledge of financial risk required to protect staff & customersSupport the Training Academy, trained and developed over 100 individuals from classroom to live sales environmentL&D delivery on behalf of L&D department, including development of tools and processes to improve existing onesProduced a… Show more 10 direct reports80 strong department - involved in cross-skill training all colleagues (1:1 & group)Endorsed all elements of FCA guidelines across team and departmentKeen knowledge of financial risk required to protect staff & customersSupport the Training Academy, trained and developed over 100 individuals from classroom to live sales environmentL&D delivery on behalf of L&D department, including development of tools and processes to improve existing onesProduced a nationally used coaching booklet for Learning Mentors to develop alongside new staffSaw several of the best sales teams in the company develop on the back of support given and directed in this role Show less
  • Hsbc
    Outbound Sales Representative
    Hsbc Aug 2010 - Aug 2012
    Leeds, United Kingdom
    Cold calling business to customerExceeded KPIs consistently at average of +57%Developed peers from below expected KPI scores to above; approximate 45% productivity increaseConsistent 'good' customer feedback & satisfaction scoresSupported Leadership Team in time of transition and fullfilled Team Leader role for 2 months of role

Tom P. Skills

Sales Security Customer Retention Sales Process Leadership Cctv Business Development Telecommunications Crm Customer Satisfaction Key Account Management Team Leadership Team Management Account Management Access Control Sales Presentations Customer Experience Management Cold Calling Training Operations Management Sales Operations Sales Management Direct Sales Building Relationships B2b Recruiting Finance Retail Business Process Improvement Business Planning Negotiation Call Centers Solution Selling Facilities Management Customer Service Contract Management

Tom P. Education Details

Frequently Asked Questions about Tom P.

What company does Tom P. work for?

Tom P. works for Cpd Bodies Ltd

What is Tom P.'s role at the current company?

Tom P.'s current role is Commercial Director for CPD and VanDemand | Delivering innovative customer solutions💡 | Customer Experience (CX) Champion 🏆| AuDHD 🧠.

What is Tom P.'s email address?

Tom P.'s email address is th****@****ces.com

What schools did Tom P. attend?

Tom P. attended University Of Wales, Bangor.

What are some of Tom P.'s interests?

Tom P. has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Science And Technology, Health.

What skills is Tom P. known for?

Tom P. has skills like Sales, Security, Customer Retention, Sales Process, Leadership, Cctv, Business Development, Telecommunications, Crm, Customer Satisfaction, Key Account Management, Team Leadership.

Who are Tom P.'s colleagues?

Tom P.'s colleagues are Richard North, Tiffany Matthews, Anna Roberts, Reece Lappin, Rob Kenny, Liam Doocey, Lennon Murphy.

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